Shawn Massey
Covington
Summary
Experienced installation and repair technician with work,with locating,history setting up, repairing, and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
12
12
years of professional experience
Work History
Gas Locater
Stake Center
07.2022 - Current
- Achieved high levels of customer satisfaction through effective communication and consistent delivery of accurate locates.
- Enhanced workplace safety with strict adherence to company guidelines, OSHA regulations, and local laws.
- Located underground utilities accurately by using advanced equipment and mapping techniques.
- Collaborated with construction crews for successful completion of projects while minimizing risk to underground assets.
- Improved team efficiency by training new locators on best practices and proper use of equipment.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Identified depths of water, sewer, gas, cable, oil and electric lines using [Type] equipment.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Provided support during emergency situations requiring immediate locating services to prevent further damage or disruption.
Field Service Representative(Water Locator)
DeKalb County Watershed Management
09.2013 - 07.2022
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Improved team performance through regular feedback and performance evaluations.
- Increased overall productivity, implementing comprehensive training programs for new hires.
- Collaborated with cross-functional teams to resolve complex technical issues effectively.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
High School Diploma -
Academy Park High School
Sharon Hill, PA06-1990
Skills
- Adaptability to change
- Field operations
- Diagnostic skills
- Work order preparation
- System installation
- Parts replacements
- Problem-solving
- Customer service
- Computer skills
- Analytical thinking
- Troubleshooting techniques
- Equipment troubleshooting
Timeline
Gas Locater
Stake Center
07.2022 - Current
Field Service Representative(Water Locator)
DeKalb County Watershed Management
09.2013 - 07.2022
High School Diploma -
Academy Park High School
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