William Allen
Gurtler Industries
Jefferson
1
Certification
13
years of professional experience
Dynamic professional with extensive experience in market development and customer service. Skilled in teamwork and problem-solving, with a track record of developing strategic initiatives that drive brand awareness and improve client satisfaction.
Work History
Market Development Manager
3 Years 1 Month- Developed market strategies to expand product reach and improve customer engagement.
- Collaborated with cross-functional teams to enhance product positioning and messaging.
- Managed relationships with distributors, ensuring alignment on marketing initiatives.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Maintained knowledge of products and services to guide customer choices effectively.
- Serviced a variety of laundry customers including healthcare, hospitality and F&B.
- Extensive knowledge of commercial washing equipment from tunnel washers to washer extractors.
Service Representative
2 Years 1 Month- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Facilitated resolution of service issues, enhancing customer satisfaction and retention rates.
- Maintained productivity and quality standards at all times.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
Market Development Manager
5 Years- Led market analysis initiatives to identify growth opportunities and competitive positioning.
- Implemented targeted marketing campaigns that increased brand awareness in emerging markets.
- Utilized CRM software to track performance metrics and inform decision-making processes.
- Analyzed customer feedback to improve service offerings and drive client satisfaction initiatives.
- Increased market share by identifying and targeting new customer segments through comprehensive market research.
- Conducted competitor analysis, enabling the company to stay ahead of emerging trends and maintain a competitive edge.
Team Leader
3 Years 3 Months- Led cross-functional teams to improve operational workflows and ensure project completion.
- Coordinated resource allocation to optimize team productivity and meet project deadlines.
- Implemented process improvements that increased production efficiency and reduced downtime.
- Developed training programs to enhance team skills and promote consistent performance.
Education
High School Diploma
Business Management - Business Management
Skills
Sales presentations
Data-driven decision making
Product positioning
Competitor analysis
Teamwork
Market analysis
Problem-solving
Time management
Attention to detail
Pricing strategy
Certification
ALM Certified Laundry Linen Manager
Timeline
Market Development Manager
Gurtler Industries
08.2023 - CurrentRead More
Service Representative
UNX Christeyens
07.2021 - 08.2023Read More
Market Development Manager
Gurtler Industries
07.2016 - 07.2021Read More
Team Leader
Dayton Superior Corporation
04.2013 - 07.2016Read More
Gwinnett Technical College
Business Management from Business Management
Read More
Habersham Central High School
High School Diploma
Read More