Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dwayne Carnes

Stone Mountain

Summary

Customer Service: Daily, in a Call Center environment, Taking/ Making 100-150
Inbound/ Outbound calls per day, via Telecommunications. Team Lead: Trainer of Multiple Call
Center/ Billing and Customer Service Personnel.

Overview

6
6
years of professional experience

Work History

Donor Specialist

Goodwill
01.2024 - Current

Responsible for receiving/ sorting multiple donations from various donors, including clothes, electronics, and accessories.

Uber Driver

Uber
01.2023 - 01.2024

Responsible for the transporting of various members to multiple locations throughout Georgia.

Customer Service Specialist

Macy's
10.2022 - 01.2023

Responsible for providing Customer Service, Shipping/ Receiving, and the taking of Orders via
Telecommunications.

Account Manager/ Sales Representative

Glutality
07.2021 - 09.2022

Responsible for making sure diabetic patients receive diabetic supplies in an efficient manner.
Also, ensuring account data is up to date with current blood glucose tests.

Reservations Specialist/ - Remote

Hotel Planner
01.2021 - 06.2021

Responsible for booking Hotel/ Resort Reservations for various Travelers/ Tourist Nationwide.

Data Entry Specialist

Bank Of America
08.2020 - 12.2020

Responsible for keying Check Amounts, Coupons, and Supplemental Data Alphanumerically,
via various Business request from Multiple Geographical Locations. Applying Proficient Typing
skills at 35-45 WPM.

Customer Service Specialist

Delta Dental
07.2018 - 08.2020

Responsible for providing Customer Service to multiple members via Telecommunications, as
well as Taking Payments, Claims Processing, and Account Management. Using Multi-Tasking
between various screens and resolving Customer's request in an efficient manner.


Education

High School Diploma -

Hughes High
Cincinnati, OH
06.1987

Skills

Customer Service

Data Entry

Telecommunications

Typing

Timeline

Donor Specialist

Goodwill
01.2024 - Current

Uber Driver

Uber
01.2023 - 01.2024

Customer Service Specialist

Macy's
10.2022 - 01.2023

Account Manager/ Sales Representative

Glutality
07.2021 - 09.2022

Reservations Specialist/ - Remote

Hotel Planner
01.2021 - 06.2021

Data Entry Specialist

Bank Of America
08.2020 - 12.2020

Customer Service Specialist

Delta Dental
07.2018 - 08.2020

High School Diploma -

Hughes High
Dwayne Carnes