DWAYNE DAVIS
Atlanta
Summary
Responsible, trustworthy hospitality professional with over 10 years of dining service experience who is easily adaptable to changing menu items, guest preferences and restaurant standards. Strong interpersonal, communication and organizational skills with the ability to serve as a foundational pillar on any dining service team.
Overview
19
19
years of professional experience
Work History
Help Desk/Network Technician II
Warrington Network Consultants
03.2022 - Current
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Performed system patches, service packs, hot fixes and new security configurations.
Server
Kimpton Hotels (The Betty)
07.2021 - 11.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
Server
King & Duke (FordFry Restaurants)
01.2019 - 07.2021
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
Server
Cheesecake Factory
01.2015 - 2019
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Server
Entertainment Cruises (Spirit of NY)
04.2015 - 2016
- Spirit Of NY
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Responded to guest inquiries and requests promptly and courteously.
Server
Olive Garden
10.2012 - 04.2013
Server
Applebee’s
06.2009 - 09.2009
Server
Dave & Buster’s
06.2008 - 09.2008
Server
Red Lobster
12.2006 - 06.2008
Education
Bachelor of Science -
Stony Brook University
Stony Brook, New York05.2011
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Queens Gateway to Health Sciences
Jamaica, New York06.2009
Skills
- Food & beverage combinations and up-sell alternatives
- Comprehensive knowledge of food, wines, spirits, liquors, and champagnes
- Proficient at building rapport and positive relationships with guests
- Able to multitask effectively and efficiently
- Organized and clean
- Dining customer service
- Excellent communication and social awareness skillset
Timeline
Help Desk/Network Technician II
Warrington Network Consultants
03.2022 - Current
Server
Kimpton Hotels (The Betty)
07.2021 - 11.2022
Server
King & Duke (FordFry Restaurants)
01.2019 - 07.2021
Server
Entertainment Cruises (Spirit of NY)
04.2015 - 2016
Server
Cheesecake Factory
01.2015 - 2019
Server
Olive Garden
10.2012 - 04.2013
Server
Applebee’s
06.2009 - 09.2009
Server
Dave & Buster’s
06.2008 - 09.2008
Server
Red Lobster
12.2006 - 06.2008
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Queens Gateway to Health Sciences
Bachelor of Science -
Stony Brook University