Dwayne Herrington
Clermont
Summary
Personable Customer Service Representative offering over 7 years of experience delivering exceptional support and service to clientele. Skilled in conflict resolution, building customer rapport, effective communication, and providing professional customer experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Advisor
Oakwood Tire
05.2022 - Current
- Provide exceptional customer service in a high paced automotive repair shop.
- Assist customers with automobile repair quotes.
- Maintain up to date knowledge of products to assist customers with appropriate selection.
- Initiate customer repair tickets for technicians.
- Inspect automobiles to identify needed repairs.
- Collect monetary payment for services rendered and input into computer software.
- Utilize critical thinking skills to resolve conflict.
Outside Sales Representative
Southern Tire Mart
01.2022 - 05.2022
- Established new accounts through cold calling and on site visits to potential customers.
- Provided exceptional customer service to established clientele.
- Utilized critical thinking skills to resolve conflicts.
- Provided onsite evaluations of client's equipment to ensure safety and identify needed product repairs.
- Attended trade shows to increase product knowledge.
- Met company set sales goals.
- Collaborated with company team to provide consistent quality of care for customers.
Customer Service Representative
National Tire Wholesale
11.2012 - 01.2022
- Provided exceptional customer service in high volume call center environment.
- Maintained professional knowledge of products sold.
- Provided conflict resolution with critical thinking skills.
- Processed monetary payment for product efficiently.
- Recommended product based on customer's needs.
- Provided thorough documentation of customer calls.
- Completed Customer Service Training Courses provided by company.
Education
High School Diploma -
West Hall High School
Oakwood, GA06-1994
Skills
- Excellence in Customer Service
- Call center experience
- Supply management
- Complaint handling
- Account management
- Payment processing
Timeline
Customer Service Advisor
Oakwood Tire
05.2022 - Current
Outside Sales Representative
Southern Tire Mart
01.2022 - 05.2022
Customer Service Representative
National Tire Wholesale
11.2012 - 01.2022
High School Diploma -
West Hall High School
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