Dwight Nelson
Cordele
Summary
Experienced Field Service Engineer with a robust background in IT and industrial automation, pursuing advanced certifications in CompTIA, Linux, and Microsoft. Proficient in computer networking, troubleshooting, and analytical problem-solving, with a proven ability to enhance user experiences through effective customer service. Adept at applying technical skills across various platforms, including Active Directory, DNS, Mac OS X, and iOS. Strong track record in performing system audits, software installations, and network configurations, complemented by hands-on experience in mechanical systems, multi-factor authentication, and remote VPN setups. Provided technical support to Crisp County Primary School, ensuring uninterrupted IT system functionality through adept troubleshooting of networking and hardware issues. Committed to contributing to team environments and capable of leading or supporting as needed. Skilled in both technical and operational roles, with experience in customer site visits, technical support, and maintenance tasks.
Overview
8
8
years of professional experience
Work History
Electromechanical Engineer
ATS
07.2024 - 11.2024
- Evaluated and selected appropriate materials and components for electromechanical system designs, ensuring durability and functionality.
- Ensured compliance with industry regulations and safety standards throughout the design and implementation process, minimizing potential risks associated with electromechanical systems.
- Mentored less experienced team members by sharing knowledge gained from years as an Electromechanical Engineer, helping them develop their skillsets further.
- Conducted failure analysis on malfunctioning equipment, identifying root causes and implementing corrective actions.
- Improved existing product designs by incorporating new technologies or techniques into the development process.
- Enhanced equipment performance through regular maintenance and updates, minimizing downtime.
Field Service Engineer
Honeywell
10.2023 - 07.2024
- Traveled to customer sites to troubleshoot FTE Networks, resolving network issues with 95% success rate
- Conducted system audits and maintenance at multiple locations, ensuring optimal performance and compliance
- Delivered exceptional customer service and support, achieving a 98% customer satisfaction rating
- Diagnosed and repaired various industrial automation systems, reducing downtime by 30%
- Implemented preventive maintenance programs, resulting in a 20% decrease in system failures
- Trained clients on system operation and troubleshooting, enhancing their technical proficiency
- Collaborated with cross-functional teams to develop tailored solutions, improving system reliability
- Managed service schedules and documentation, ensuring timely completion of all service requests
Field Service Technician
NCR
06.2016 - 09.2023
- Traveled to customer sites to perform diverse technical tasks, completing 95% of assignments on schedule
- Conducted networking and software troubleshooting, reducing software-related downtime by 25%
- Diagnosed and repaired various mechanical systems hardware, enhancing equipment reliability by 20%
- Provided high-quality customer service and technical support, maintaining a 97% customer satisfaction rate
- Remained on call and traveled as needed, ensuring prompt response to critical service requests
- Implemented effective troubleshooting strategies, decreasing average resolution time by 30%
- Managed service logs and reports, ensuring accurate documentation and follow-up
- Trained junior technicians on best practices and troubleshooting techniques, improving team efficiency by 15%
Formulator
Helena Chemical Company
10.2018 - 03.2020
- Accurately read batch sheets and mixed chemicals for production, achieving a 99% batch quality rate
- Transported materials using a forklift, maintaining zero incidents in material handling
- Identified and resolved mechanical problems, reducing production downtime by 15%
- Trained new employees on safety protocols and operational procedures, increasing team productivity by 20%
- Streamlined chemical mixing processes, improving production efficiency by 10%
- Maintained detailed records of chemical usage and batch production, ensuring compliance with industry standards
- Collaborated with quality control team to ensure product consistency and adherence to specifications
- Conducted regular equipment inspections, preventing potential malfunctions and ensuring operational safety
Education
Graduate Certificate - Internet Security And Administration
My Computer Career
Online08-2021
Bachelor of Science - Network Engineering
Ashford University
San Diego, CA07-2020
Skills
- TCP/IP Protocol
- Active Directory
- Predictive maintenance
- Manufacturing processes
- Machine learning
- PLC programming
- Critical thinking
- Team leadership
- Network troubleshooting
- Linux administration
Timeline
Electromechanical Engineer
ATS
07.2024 - 11.2024
Field Service Engineer
Honeywell
10.2023 - 07.2024
Formulator
Helena Chemical Company
10.2018 - 03.2020
Field Service Technician
NCR
06.2016 - 09.2023
Graduate Certificate - Internet Security And Administration
My Computer Career
Bachelor of Science - Network Engineering
Ashford University
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