Dwight Townsend
Lithonia
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Overview
9
9
years of professional experience
Work History
Lead Stocker
Family Dollar
09.2024 - Current
- Coordinated assignments to keep workspaces clean and organized.
- Directed team in maintenance of department stock levels and visually appealing look.
- Kept department operating in line with management objectives by translating directions into actionable policies at employee level.
- Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
- Managed shipment receiving, processing and storage under tight timelines.
- Logged daily production, shrink and inventory levels in computer system.
- Trained stock team in merchandising, storage management and customer service.
- Enforced strict rotation policies for optimal food safety and minimal spoilage.
- Supervised stock crew associates in daily replenishment, storage management and merchandising.
- Inspected merchandise for quality, variety and safety against specifications.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
Lead Store Associate
Dollar General Store
12.2023 - 09.2024
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
Mover
College Hunks Hauling Junk & Moving
07.2023 - 11.2023
- Moved furniture and boxes using utility dolly and truck ramp.
- Arranged items at destination according to customer requests and instructions.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers.
- Followed verbal and written instructions to properly move and ship products.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 60 lbs.
- Strapped items down over protective padding to secure throughout transportation.
Sales Associate
City Gear
05.2022 - 07.2022
- Obtained signatures for financial documents and internal and external invoices.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Worked with fellow sales team members to achieve group targets.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Sales Associate
Jimmy Jazz
01.2022 - 02.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
Online Grocery Pickup
Walmart
08.2021 - 12.2021
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
Warehouse Bottle Labeler
Heavenly Body Products
05.2020 - 06.2021
- Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations
- Reviewed work orders before beginning assigned tasks to prepare materials and equipment.
- Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items
- Removed finished packaged items from machine and separated rejected items
- Counted and recorded finished and rejected packaged items
- Demonstrated respect, friendliness and willingness to help wherever needed.
Warehouse Associate
Amazon
06.2020 - 07.2020
- Labeled packages according to instructions provided on work orders
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight
- Used hand-held scanners and physical logs to accurately track item movements
- Wrapped pallets in shrink wrap prior to loading.
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Warehouse Associate
FedEx
12.2019 - 06.2020
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Handled inventory control and cycle counting procedures
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements
- Assembled, sealed and loaded packages into correct trucks.
Crew Leader
Little Caesars
01.2018 - 05.2019
- Responsible for making pizzas, cutting pizzas, prepping pizzas, upselling pizzas, sweeping and mopping daily, box count, filling data logs, completing the EOD, securing the deposit in safe in morning and night, etc
- Trained employees in time management and proper ways to complete job duties
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Managed the work of 5 employees, increasing crew efficiency by 40%
Car Detailer
Final Touch Carwash
05.2016 - 09.2017
- Wash cars inside and out and to take care of the facility by cleaning up
- Maintain cleanliness of entire building
- Open and close facilities, following procedural guidelines
Education
High School -
Stephenson High School
Stone Mountain, Georgia05.2019
Skills
- Item packaging
- Customer service
- Basic math
- Communication skills
- Cashiering
- Sales
- Cash handling
- Microsoft excel
- English
- Leadership
- Upselling techniques
- Teamwork & Collaboration
- Troubleshooting
- Servicing vehicles
- Hand and power tools
- Workplace safety
- Loading and unloading
- Shipping and receiving
- Heavy lifting
- Equipment operation
- Complex Problem-solving
- Time management
Timeline
Lead Stocker
Family Dollar
09.2024 - Current
Lead Store Associate
Dollar General Store
12.2023 - 09.2024
Mover
College Hunks Hauling Junk & Moving
07.2023 - 11.2023
Sales Associate
City Gear
05.2022 - 07.2022
Sales Associate
Jimmy Jazz
01.2022 - 02.2022
Online Grocery Pickup
Walmart
08.2021 - 12.2021
Warehouse Associate
Amazon
06.2020 - 07.2020
Warehouse Bottle Labeler
Heavenly Body Products
05.2020 - 06.2021
Warehouse Associate
FedEx
12.2019 - 06.2020
Crew Leader
Little Caesars
01.2018 - 05.2019
Car Detailer
Final Touch Carwash
05.2016 - 09.2017
High School -
Stephenson High School
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