Dyamon Moss
Duluth
Summary
Energetic and resourceful individual with strong leadership abilities and collaborative mindset. Possesses understanding of operational processes and effective team management, demonstrated by excellent organizational and problem-solving skills. Driven to optimize workflow and enhance team productivity to achieve operational excellence.
Overview
12
12
years of professional experience
Work History
Revenue Cycle Operations Supervisor
Emory Healthcare
Decatur, Ga
01.2020 - Current
- Manage human and material resources in a team environment under the leadership of the Patient Access Manager & Central Administration
- Provide real-time supervision of patient access specialists responsible for registration of patients, insurance verification and obtain prior authorization services according to established clinical protocols to ensuring the highest level of patient satisfaction
- Adhere to HIPAA and patient confidentiality requirements
- Complete daily financial reports from POS collections
- Daily completion of workques and supervisory reports
- Complete daily close-out and reconciliation reports
- Monitor and approve staff paid time off
- Time keeping duties such and monitoring and approving staff time for payroll
- Manage department monthly budgets
Patient Access Representative
Emory Healthcare
Decatur, Ga
04.2015 - 01.2020
- Obtains demographic and insurance information for preregistration/registration on all patients
- Communicated hospital's financial policies
- Provided Financial Counseling Intervention
- Collected on self-pay accounts, co-pay, and deductibles/ Documented financial arrangements
- Ensured and reviewed all demographic data for hospital visits
- Provided patients with exam information
- Performed verification of benefits, order entry, and pre-certification for elective admissions
- Completed tasks related to insurance, registration, scheduling, referrals, authorizations, and account follow-up
Nutrition Service Worker
Dekalb Medical Center
Decatur, GA
03.2013 - 04.2015
- Enhanced patient satisfaction by providing well-balanced meal options, adhering to dietary restrictions and preferences.
- Assisted nursing staff with feeding assistance when needed, ensuring that patients received adequate nutrition support during their hospital stay.
- Performed daily temperature checks on refrigerators and freezers, ensuring proper storage conditions for perishable items.
- Supported the nutrition team in menu planning for optimal health outcomes among patients.
- Conducted routine cleaning tasks within the kitchen area, upholding high standards of hygiene throughout all workspaces.
Education
Masters of Business Admin - Healthcare Management
Columbia Southern University
Orange Beach, Alabama06.2022
Bachelor of Administration - Finance
Columbia Southern University
Orange Beach, Alabama12.2020
Skills
- Teamwork
- Intermediate level Microsoft Excel
- Kronos/UKG time keeping
- Dependable
- Excellent time management
- Dedicated
- Adaptable
- Creative
- Epic
- Allscripts
- Conflict Resolution
- Active Listening Skills
- Leadership
- Customer Service
- Decision-making
- Critical Thinking
- Problem solving skills
- Organization
- Operations management
- Performance monitoring
- Task delegation
- Employee development
- Team leadership
- Multitasking and organization
- Budgeting and cost control strategies
- Employee engagement
- Staff development and training
- Customer service management
- Performance management
Timeline
Revenue Cycle Operations Supervisor
Emory Healthcare
01.2020 - Current
Patient Access Representative
Emory Healthcare
04.2015 - 01.2020
Nutrition Service Worker
Dekalb Medical Center
03.2013 - 04.2015
Bachelor of Administration - Finance
Columbia Southern University
Masters of Business Admin - Healthcare Management
Columbia Southern University