Dyketa Shannon
Atlanta
Summary
Detail-oriented professional with expertise in vehicle damage assessment, claims processing, and customer communication, leveraging industry-leading tools to produce precise repair estimates and streamline workflows.Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solvingAdept at resolving issues and delivering exceptional client support, driving satisfaction, and trust.. Focused on supporting team success and achieving positive results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Appraiser
Root Insurance
03.2024 - Current
- Created accurate vehicle repair estimates using CCC One software based on damage photos and documentation.
- Managed inbound and outbound communications with customers and repair facilities.
- Reviewed, wrote, and issued payments for vehicle repairs and replacements.
- Evaluated supplemental requests for additional repairs or parts.
- Prepared total loss evaluations for policyholders and claimants.
- Updated schedules for each claim within the appraiser's pending system.
- Coordinated repairs for damaged vehicles while managing rental arrangements.
- Pursued learning opportunities to enhance knowledge of claims processes and policy updates.
- Trained junior appraisers on processes and best practices.
Service Advisor
Classic Collision
Union City
05.2020 - 03.2024
- Conducted up to 10 daily vehicle damage assessments using CCC One software for precise cost estimates.
- Streamlined repair processes by coordinating appointments and collaborating with repair teams and insurance adjusters.
- Delivered clear communication on damage reports and insurance options, achieving consistent five-star Google reviews.
- Minimized repair delays and costs by accurately identifying necessary replacement parts through technical expertise.
- Prepared invoices for services rendered and efficiently managed payment collections.
Service Advisor
Caliber Collision
Forest Park
11.2018 - 05.2020
- Executed comprehensive damage documentation and field inspections using CCC One software for precise estimates.
- Conducted detailed vehicle safety checks to facilitate accurate liability assessments and uphold repair quality.
- Communicated effectively with customers to address inquiries and resolve disputes, enhancing trust and satisfaction.
- Streamlined claims workflow by scheduling repairs, coordinating with vendors, and adhering to strict timelines.
Customer Service Representative
Classic Collision
Union City
01.2015 - 11.2018
- Managed claims processing by efficiently scheduling repair appointments, coordinating rental car services, and ensuring smooth transitions for clients.
- Leveraged CCC One software to generate precise repair estimates, streamlining claims documentation and improving operational efficiency.
- Delivered proactive customer service, resolving complaints and ensuring a positive service experience that reinforced company reputation.
- Trained and mentored new team members, enhancing team productivity and ensuring consistent application of industry best practices.
Financial Aid Advisor
American Intercontinental University
Dunwoody
03.2006 - 11.2014
- Provided individualized financial counseling to students, clarifying policy details and available aid options while ensuring compliance with institutional and federal standards.
- Educated students about federal, state, and institutional aid programs.
- Reviewed and processed financial aid applications for eligibility determination.
- Collaborated with cross-functional teams to resolve complex financial aid issues, ensuring accuracy in documentation review and adherence to compliance standards.
- Maintained meticulous records across multiple systems, showcasing strong case management skills and attention to detail.
- Delivered educational sessions to prospective students, enhancing their understanding of financial aid processes and increasing successful application submissions.
Education
B.A. - Business Administration
Kennesaw State University
Kennesaw, GA01.2027
Medical Billing and Coding Certification - Jonesboro, GA
Georgia Medical Institute
Jonesboro, GA06.2003
Skills
- Damage estimation accuracy
- Scheduling coordination
- Service quality enhancement
- Conflict resolution
- Technical documentation
- Operational compliance
- Analytical decision-making
- Problem solving
- Strategic collaboration
- Written communication
- Negotiation skills
- Transaction processing
- Cash handling accuracy
- Organizational development
- Regulatory compliance
- Data entry
Certification
- Medical Billing and Coding Certification, Georgia Medical Institute, 06/01/03
- Pennsylvania Appraisers License, Applied for
- GA Adjusters License, Applied for
Timeline
Appraiser
Root Insurance
03.2024 - Current
Service Advisor
Classic Collision
05.2020 - 03.2024
Service Advisor
Caliber Collision
11.2018 - 05.2020
Customer Service Representative
Classic Collision
01.2015 - 11.2018
Financial Aid Advisor
American Intercontinental University
03.2006 - 11.2014
B.A. - Business Administration
Kennesaw State University
Medical Billing and Coding Certification - Jonesboro, GA
Georgia Medical Institute