Dylan Hairston
Chamblee
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, customer interactions and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Brusters Real Ice Cream
12.2022 - 12.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Restaurant Team Member
Zaxbys
05.2022 - 09.2022
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Front Service Clerk
Publix
07.2021 - 12.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Advised guests about available products and services to meet individual needs.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
BBA - Accounting
Georgia State University
Atlanta, GA05.2027
High School Diploma -
Chamblee Charter High School
Chamblee, GA05.2023
Skills
- Order Management
- Product and Service Sales
- Sales Strategies
- Staff Management
- Customer Service
- Shift Scheduling
- Issue Resolution
- Staff Supervision
- Inventory Control
- Answering Customer Questions
Timeline
Assistant Store Manager
Brusters Real Ice Cream
12.2022 - 12.2023
Restaurant Team Member
Zaxbys
05.2022 - 09.2022
Front Service Clerk
Publix
07.2021 - 12.2021
BBA - Accounting
Georgia State University
High School Diploma -
Chamblee Charter High School
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