Dylan Hoover
Canton
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
1
1
year of professional experience
Work History
Assistant Manager of Parking Operations
Jamestown LP
Atlanta
01.2026 - Current
- Managed daily parking operations to ensure smooth vehicle flow and accessibility.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated staff schedules and assignments for optimal coverage during peak hours.
- Managed customer service inquiries and complaints in a timely manner.
- Handled customer service inquiries by addressing concerns and providing solutions. and complaints in a timely manner.
- Monitored compliance with safety and operational standards.
- Conducted regular inspections of the premises to identify any issues related to safety or security.
- Coordinated with local law enforcement to ensure safety of employees and patrons.
- Maintained accurate records of daily transactions and incident reports for auditing purposes.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assisted in managing daily operations and staff scheduling.
- Facilitated training sessions for new staff on best practices.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of employee performance and feedback.
- Participated in team meetings to discuss workflow improvements.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supported snow removal operations to ensure safe access for employees and visitors., light groundskeeping and other seasonal outdoor maintenance.
- Managed vendor relationships to ensure timely delivery of products.
- Assisted with snow removal, light groundskeeping and other seasonal outdoor maintenance.
Assistant Manager
Mod Wash
Canton
07.2025 - 01.2026
- Supervised daily operations of car wash facility and staff activities.
- Scheduled, assigned and supervised staff members in the car wash department.
- Trained new employees on equipment use and safety protocols.
- Developed and maintained a comprehensive training program for new employees to ensure proper operational techniques.
- Ensured compliance with environmental regulations and safety standards.
- Managed inventory of cleaning supplies and equipment maintenance schedules.
- Monitored all equipment used during the car wash process to ensure it was functioning properly.
- Oversaw financial operations related to the car wash business including budgeting, payroll and accounts receivable and payable activities.
- Provided direction and leadership on team projects related to improving efficiency within the car wash facility.
- Implemented strategies for upselling additional services during each visit.
- Provided excellent customer service to enhance client satisfaction and loyalty.
- Assisted customers with inquiries about pricing, services offered.
- Resolved customer complaints promptly to maintain a positive service experience.
- Analyzed customer complaints regarding car wash services and implemented appropriate corrective action.
- Evaluated employee performance through periodic reviews and provided feedback accordingly.
- Inspected vehicles before and after they were washed to ensure quality standards were met.
- Evaluation of all chemicals every week, ensuring they are in stock and being used properly.
- Scheduled staff shifts to meet operational needs and customer demand.
- Performed machinery repairs during mechanic absences to maintain operational efficiency. This involved chain repairs, air compressor repairs, electrical repairs like cameras or gates, tunnel brush repairs and maintenance, and general repairs with things like the toilet or sink.
Education
High School Diploma -
Woodstock High School
Woodstock, GA05-2025
Skills
- Staff scheduling
- Operations management
- Customer service
- Inventory management
- Safety compliance
- Vendor relations
- Financial oversight
- Budgeting and finance
- Sales reporting
- Performance evaluation
- Workflow improvement
- Team leadership
- Revenue tracking
- Task delegation
- Team collaboration
- Project management
- Service promotion
- Customer engagement
- Financial reporting
- Performance tracking
- Equipment maintenance
- Employee supervision
- Conflict resolution
- Adaptability and flexibility
- Problem-solving
- Verbal and written communication
- Orientating and training
- Performance reviewing
- Multitasking and organization
- Time management
- Orientation and training
- Reporting and documentation
- Sales monitoring
- Customer relations
- Product and service sales
- Visual communication
- Team motivation
- Graphic and media design
- Microsoft office expertise
- Reporting and documenting
- Closing oversight
- Transaction management
- Microsoft office expertise
- Time management
- Employee evaluations
Timeline
Assistant Manager of Parking Operations
Jamestown LP
01.2026 - Current
Assistant Manager
Mod Wash
07.2025 - 01.2026
High School Diploma -
Woodstock High School