Dynamic professional with a proven track record at Buffalo's Cafe, excelling in operational management and team leadership. Recognized for strong communication skills and reliability, I have successfully optimized workflows and enhanced customer experiences. My expertise in financial oversight and strategic planning has consistently driven business growth and improved efficiency.
Overview
16
16
years of professional experience
Work History
Hood Cleaner
On Time Cleaning Solutions LLC
03.2024 - Current
Supported business growth through consistent delivery of high-quality hood cleaning services to new and existing customers.
Optimized workflow by scheduling regular maintenance appointments for clients'' commercial kitchens.
Convert foodservice establishment''s potential risks into safe environments through meticulous attention to detail in hood system cleanings.
Encouraged repeat business by providing thorough explanations of completed work, setting up future appointments, and fostering positive client interactions.
Improved kitchen safety by thoroughly cleaning and maintaining commercial hood systems.
Reduced fire hazards by meticulously removing grease buildup from exhaust systems.
Assistant Manager
Buffalo's Cafe
03.2022 - 03.2024
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
General Manager
Buffalo Lukes
03.2016 - 03.2022
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Jimmy Johns Gourmet Subs
03.2009 - 03.2016
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Formulated policies and procedures to streamline operations.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Owner - Housekeeping Manager and property caretaker at On Time Cleaning LLC - Property ManagementOwner - Housekeeping Manager and property caretaker at On Time Cleaning LLC - Property Management