Dylan Randall
Athens
Summary
Hands-on technician passionate about solving problems and learning tech, with experience in fiber, DSL, and customer service. Currently working toward IT certifications and open to any role that builds toward a future in networking.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Technician
Windstream
2023.06 - Current
- Install, splice, and troubleshoot fiber and DSL connections for residential and commercial clients.
- Diagnose service issues using various field tools and meters.
- Provide exceptional customer support while resolving internet and connectivity problems.
- Maintain and repair service lines to meet performance standards.
- Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
Youth Coach & Field Assistant
YMCA
2022.08 - 2023.02
- Mentored junior coaches, providing training on effective coaching techniques and program delivery methods.
- Organized special events that fostered a sense of community while encouraging active participation from youth members.
- Maintained safety standards during all activities, implementing best practices for risk management and emergency procedures.
Line Striping Assistant
Independent Work
2020.05 - 2021.06
- Helped stripe parking lots and roads; learned precision and safety in fieldwork.
- Maintained equipment and assisted with site prep
Package Handler
UPS
2018.03 - 2019.08
- Managed fast-paced package sorting and logistics with attention to detail.
- Built teamwork and time management under pressure.
Education
Walnut Grove High School
Loganville, GA2017-05
Skills
- Fiber Splicing & DSL Troubleshooting
- Network Setup & Diagnostics
- Basic Routing & Switching
- Cisco Packet Tracer (Lab Familiarity)
- Customer Service & Tech Support
- Cable Management, Field Tools
- Troubleshooting Methodologies
- Hands-on Field Tech & Installation Work
Certification
Certifications (In Progress)
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Cisco Certified Network Associate (CCNA)
Timeline
Customer Service Technician
Windstream
2023.06 - Current
Youth Coach & Field Assistant
YMCA
2022.08 - 2023.02
Line Striping Assistant
Independent Work
2020.05 - 2021.06
Package Handler
UPS
2018.03 - 2019.08
Walnut Grove High School