Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dylan Randall

Athens

Summary

Hands-on technician passionate about solving problems and learning tech, with experience in fiber, DSL, and customer service. Currently working toward IT certifications and open to any role that builds toward a future in networking.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Technician

Windstream
06.2023 - Current
  • Install, splice, and troubleshoot fiber and DSL connections for residential and commercial clients.
  • Diagnose service issues using various field tools and meters.
  • Provide exceptional customer support while resolving internet and connectivity problems.
  • Maintain and repair service lines to meet performance standards.
  • Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.

Youth Coach & Field Assistant

YMCA
08.2022 - 02.2023
  • Mentored junior coaches, providing training on effective coaching techniques and program delivery methods.
  • Organized special events that fostered a sense of community while encouraging active participation from youth members.
  • Maintained safety standards during all activities, implementing best practices for risk management and emergency procedures.

Line Striping Assistant

Independent Work
05.2020 - 06.2021
  • Helped stripe parking lots and roads; learned precision and safety in fieldwork.
  • Maintained equipment and assisted with site prep

Package Handler

UPS
03.2018 - 08.2019
  • Managed fast-paced package sorting and logistics with attention to detail.
  • Built teamwork and time management under pressure.

Education

Walnut Grove High School
Loganville, GA
05-2017

Skills

  • Fiber Splicing & DSL Troubleshooting
  • Network Setup & Diagnostics
  • Basic Routing & Switching
  • Cisco Packet Tracer (Lab Familiarity)
  • Customer Service & Tech Support
  • Cable Management, Field Tools
  • Troubleshooting Methodologies
  • Hands-on Field Tech & Installation Work

Certification

Certifications (In Progress)
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)

Timeline

Customer Service Technician

Windstream
06.2023 - Current

Youth Coach & Field Assistant

YMCA
08.2022 - 02.2023

Line Striping Assistant

Independent Work
05.2020 - 06.2021

Package Handler

UPS
03.2018 - 08.2019

Walnut Grove High School

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Dylan Randall