Summary
Work History
Education
Skills
Timeline
Generic

Dylen James

Marietta,GA

Summary

Dynamic Front Desk Associate with a proven track record at D1 Training Marietta, excelling in guest relations and problem-solving. Expert in managing reservations and enhancing customer experiences through effective communication and organization. Skilled in POS systems and adept at cross-selling services, consistently fostering a welcoming environment for all guests.

Work History

Front Desk Associate

D1 Training Marrietta
11.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

Required Coursework

Hillgrove High School
Powder Springs, GA
05-2028

Skills

  • Time management
  • Problem-solving skills
  • Listening skills
  • Guest relations
  • Scheduling
  • Scheduling appointments
  • Credit card handling
  • Front office support
  • Registration
  • Housekeeping
  • Cross-selling services
  • Customer service
  • Front desk management
  • Oral and written communications
  • Guest services
  • POS systems

Timeline

Front Desk Associate

D1 Training Marrietta
11.2024 - Current

Required Coursework

Hillgrove High School
Dylen James