Dymetria Mitchell
Atlanta
Summary
Proven 8-year track record of leadership growth within Chick-fil-A, advancing through multiple roles while developing teams, improving operational performance, and upholding brand standards. Expert in operational planning and process improvement, I successfully enhanced service efficiency and fostered a culture of continuous learning, driving team performance and engagement.
Overview
3
3
years of professional experience
Work History
Training Director
Chick-Fil-A
Roswell
08.2025 - Current
- Directed training and development for 50–60 team members during a leadership transition, helping stabilize operations under new management
- Redesigned onboarding and role-specific training processes to improve speed of service, workflow efficiency, and team accountability
- Partnered with executive leadership to align training standards with updated operational goals and service expectations
- Improved overall restaurant efficiency by reinforcing position mastery, cross-training initiatives, and clear performance benchmarks
Field Talent Staff
Chick-Fil-A INC
Atlanta
06.2023 - Current
- Facilitated onboarding and training programs to improve new hire retention and accelerate performance readiness
- Conducted in-field visits to evaluate team engagement, performance standards, and leadership development opportunities
- Delivered coaching and feedback to managers on hiring best practices and employee development
- Ensured compliance with company policies, employment regulations, and operational standards
- Supported implementation of talent initiatives and leadership development programs across assigned markets
Front of House Director
Chick-Fil-A COR
Roswell
01.2025 - 08.2025
- Monitored key performance indicators including guest satisfaction, drive-thru times, and order accuracy to drive continuous improvement
- Facilitated pre-shift meetings and performance coaching to align team members with daily goals and operational priorities
- Collaborated with Back of House leadership to streamline workflows and ensure seamless service execution
- Addressed guest concerns and feedback promptly, maintaining a positive dining experience and strong brand reputation
- Fostered a positive, team-oriented culture rooted in Chick-fil-A’s values of service, accountability, and servant leadership
Education
Bachelors Of Arts - Media Communications
University of Toledo
Toledo, OhioSkills
- Operational Planning
- Servant Leadership
- Team Development & Coaching
- Speed of Service Optimization
- Process Improvement
- Workflow Efficiency
- Onboarding & Training Program Design
- Learning & Development Strategy
Certifications
- Certification In Media Production Communication/ University of Toledo – Toledo, OH
- Don Reiber Student Production Award
Grand Openings
- Ocean View Hills, California
- Billings, Montana
- Lynnwood, Washington
- Square One - Ontario, Canada
- Seagoville, Texas
- The Meadows - Ottawa, Canada
- Ponce de Leon - Atlanta, Georgia
Timeline
Training Director
Chick-Fil-A
08.2025 - Current
Front of House Director
Chick-Fil-A COR
01.2025 - 08.2025
Field Talent Staff
Chick-Fil-A INC
06.2023 - Current
Bachelors Of Arts - Media Communications
University of Toledo