Dymon Hitchcock
Atlanta
Summary
Results-driven leader with extensive experience in team management and operational excellence. Proven track record in resolving complex customer escalations in dynamic environments. Recognized for strong ownership and sound judgment while guiding teams through transitions and achieving performance targets.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
TjMaxx
Atlanta
07.2024 - Current
- Led frontline teams to consistently achieve productivity, quality, and customer satisfaction goals.
- Acted as Manager on Duty, resolving escalated customer issues through real-time decision-making.
- Managed workforce planning, including scheduling and task prioritization to meet operational needs.
- Supported hiring and onboarding processes to develop a reliable team pipeline.
- Monitored daily performance and compliance, escalating risks to maintain standards.
- Identified workflow gaps, contributing to process improvements for enhanced efficiency.
- Fostered an inclusive culture focused on accountability and continuous performance enhancement.
Key Carrier/Customer Experience Coordinator
TjMaxx
Milledgeville
07.2022 - 07.2024
- Directed daily workflows as frontline leader, ensuring associates met service standards.
- Resolved customer escalations using empathy and sound judgment for optimal satisfaction.
- Opened and closed store while maintaining security protocols and cash controls.
- Provided coaching and real-time feedback to enhance individual and team performance.
- Supported execution of operational priorities and customer experience initiatives.
Customer Service Associate
Ollies Bargain Outlet
Milledgeville
01.2022 - 09.2022
- Provided high-quality customer support in high-volume environment.
- Resolved customer inquiries and complaints efficiently while upholding professionalism.
- Processed transactions accurately, adhering to operational and service standards.
- Collaborated with team members to achieve daily performance targets.
Independent Contractor
SPAR Group
Milledgeville
- Executed operational projects independently, consistently meeting strict deadlines and quality expectations.
- Collaborated with remote managers to confirm assignment scope, execution, and completion.
- Demonstrated ownership and time management across multiple locations with self-direction.
- Maintained high attention to detail while adhering to operational guidelines.
Education
Associate of Science - Biology
Georgia Military College
Milledgeville, GA01-2027
High School Diploma -
Wilkinson County High School
Irwinton, GA06-2020
Skills
- People leadership and coaching
- Customer escalation management
- Operational execution
- Workforce scheduling and planning
- Performance monitoring and quality assurance
- Process improvement and ownership
- Written and verbal communication
- Time management and accountability
- Remote team collaboration
References
References available upon request.
Timeline
Assistant Store Manager
TjMaxx
07.2024 - Current
Key Carrier/Customer Experience Coordinator
TjMaxx
07.2022 - 07.2024
Customer Service Associate
Ollies Bargain Outlet
01.2022 - 09.2022
Independent Contractor
SPAR Group
Associate of Science - Biology
Georgia Military College
High School Diploma -
Wilkinson County High School