E. Browning
Grantville,GA
Summary
Dynamic Customer Service Representative with exceptional oral and written communication skills, strong active listening abilities, and analytical problem-solving expertise. Committed to enhancing customer experiences through service-oriented behaviors, a keen understanding of customer needs, and tailored solutions that foster loyalty. Proven leadership capabilities combined with a relentless drive to achieve results ensure efficient and effective task completion. Expertise in monitoring customer interactions to continuously improve service quality and satisfaction.
Overview
5
5
years of professional experience
Work History
Jail Deputy
Fayette County Sheriff's Department
01.2025 - Current
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Managed, oversaw, and led hostile environments.
Life Insurance Agent
Primerica
07.2022 - 08.2024
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Maintained high standards of customer service by building relationships with clients.
Call Center Representative
Primerica
07.2022 - 08.2024
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Customer Service Representative
Publix
06.2020 - 12.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Process orders, handle returns, and manage customer complaints, ensuring a high level of satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
High School
Sharpsburg, GA05-2022
Skills
- Referral management
- Insurance sales strategy
- Streamlining processes
- Client retention
- Building relationships
- Appointment scheduling
- Stress tolerance
- Crisis management
- Clerical skills
- Data entry
- Booking coordination
- Psychology
Timeline
Jail Deputy
Fayette County Sheriff's Department
01.2025 - Current
Life Insurance Agent
Primerica
07.2022 - 08.2024
Call Center Representative
Primerica
07.2022 - 08.2024
Customer Service Representative
Publix
06.2020 - 12.2021
High School Diploma -
High School
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