Davon McDaniel
Atlanta
Summary
To achieve a career, be successful to be able to reach a level of growth. I want to become the type of professional that people seek out because they know you have their best intentions at heart. Mental health has a lot of stigmas behind it, I want to be a part of the movement in helping people understand that they are not alone and that there are people here to help.
Overview
8
8
years of professional experience
Work History
VETERINARY TECHNICIAN ASSISTANT
UrgentVet
2022.08 - Current
- Monitored and maintained medical supply inventory
- Scheduled veterinary appointments and surgeries to maintain efficient workflow
- Assisted veterinarian with diagnostic, medical, and surgical procedures
- Cleaned and disinfected common areas and animal kennels to reduce spread of illness
- Notified veterinarian of patient condition changes, taking immediate action when necessary
- Supported pre-operative and post-operative care of animals
- Conducted initial exams on pets, recording vital signs and collecting lab samples
- Tested monitoring and support equipment before medical use
- Restrained animals during examinations and treatments to prevent accidental injury to patients and staff
- Prepared medical instruments and equipment for surgical operations
- Performed enemas, catheterizations, ear flushes, intravenous feedings, and lavages
- Prepared surgical equipment and pass instruments and materials to veterinarians during surgical procedures
- Provided emergency first aid to sick and injured animals
- Performed routine laboratory tests and diagnostic tests, such as taking, and developing x-rays
- Filled medication prescriptions for clients.
Client Service Representative
Miller Mobile Animal Hospial And Veterinary Services
2022.01 - 2022.08
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Provided typing, word processing, and clerical support and assisted with special projects
- Processed incoming and outgoing documents via electronic methods and systems
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Maintained and managed customer files and databases.
Client Service Representative
Dunwoody Animal Hospital
2021.02 - 2022.01
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Maintained detailed and accurate records of visitor requests and of calls received
- Processed incoming and outgoing documents via electronic methods and systems
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
CLIENT SERVICE LEAD
Bark and Board
2018.05 - 2021.02
- Monitored front desk traffic to support customer satisfaction
- Handled multi-line phone system and promptly transferred calls
- Answered questions about company location and hours of operation
- Updated company databases and visitor logs with daily data and incident information
- Documented and distributed messages to support timely communications
- Established and maintained good communications with personnel and clientele
- Provided a high level of customer service to all clients
- Assisted with completion of forms or sign-in procedures
- Welcomed on-site visitors and directed to appropriate personnel.
Customer Care Representative
Sears
2016.05 - 2018.06
- Supported loss prevention by helping identify theft
- Assisted customers with product selection to ensure customer satisfaction
- Assisted with training and mentoring new team members
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Investigated and resolved customer inquiries and complaints quickly.
SALES ASSOCIATE/PHOTOGRAPHER
Magic Memories
2017.03 - 2017.11
- Engaged and greeted guest, went behind the scene and to take photographs of people interacting with the animals throughout of their animal encounter, as well as, answered phone calls, wrote emails, solved any problems the customers may have dealt with upon leaving
- Edited and retouched images to meet client expectations
- Utilized a range of photography equipment and techniques to capture desired images
- Collaborated with clients to create customized photography packages
- Delivered edited digital files to clients for print and online use
- Captured unique images, adjusting subjects, kneeling, and using other techniques
- Gained experience shooting in various lighting conditions and environments
- Set up and operated photographic equipment to create original images.
Education
High School Diploma -
Booker T. Washington High School
Atlanta, GA05.2016
Associate of Arts - General Studies
Keiser University
Fort Lauderdale, FL05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Call Management
- Appointment Scheduling
- Administrative Support
Timeline
VETERINARY TECHNICIAN ASSISTANT
UrgentVet
2022.08 - Current
Client Service Representative
Miller Mobile Animal Hospial And Veterinary Services
2022.01 - 2022.08
Client Service Representative
Dunwoody Animal Hospital
2021.02 - 2022.01
CLIENT SERVICE LEAD
Bark and Board
2018.05 - 2021.02
SALES ASSOCIATE/PHOTOGRAPHER
Magic Memories
2017.03 - 2017.11
Customer Care Representative
Sears
2016.05 - 2018.06
High School Diploma -
Booker T. Washington High School
Associate of Arts - General Studies
Keiser University
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