Ealexia Turner
Duluth
Summary
Results-driven professional specializing in customer service and market analysis, delivering high productivity and efficient task completion. Demonstrated success in building customer loyalty through effective communication and problem-solving skills. Adaptable to various client needs, consistently achieving management objectives in dynamic settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Professional Sales Agent
Keller Williams Realtor group
South Forsyth
11.2024 - Current
- Assisted clients in identifying suitable properties based on their needs.
- Scheduled and coordinated property showings for potential buyers.
- Conducted market research to stay informed on local real estate trends.
- Maintained client relationships through regular communication and follow-ups.
- Collaborated with team members to develop effective sales strategies.
- Organized open houses to showcase properties to prospective buyers.
- Provided guidance on the buying process, addressing client questions promptly.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Resolved customer complaints promptly and effectively.
- Continuously met sales goals via strategic prospecting.
- Negotiated contracts with customers to secure sales deals.
- Identified opportunities for cross-selling additional products and services.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
Operations manager
Scrumdiddlyumptious Bar
lawrenceville
12.2022 - Current
- Provide rememberable and personable experiences for guests
- Create delicious innovative recipes to promote business (Marketing)
- Interview prospective employees
- Organize and orchestrate training documents
- Train and coach new employees
- Handle Daily Cash Flow/ Oversee employees tip out intake
- Create inventory charts and track weekly inventory charts
- Place Vendor Orders
- Distributor unloads / Restaurant Displays
Customer Connected Care - Account Services
Taskus
04.2021 - 12.2022
- Maintain communications via chat and email
- Research account restrictions based on account status (PV2)
- Assign and solve (close out) 300+ cases a week, minimum of 60 daily
- Support the Troubleshooting and Help and How to cue
- Provide feedback to help fix system bugs
- Twitter contract - remote
Promoted
Authentication Team/Revue Support
04.2019 - 08.2020
- Sustain multiple chats systems (Included but not limited to, Space Groups in google and Slack software)
- Review/respond to company/ team emails in a timely manner- CRUCIAL in Evolving industry
- Operate client email system (Intercom)- requesting additional information for approval
- Office hours- Participation in company weekly meetings
- Create and host spaces through Google meet for coworkers Q&A
- Authenticate and verify given information for account approval (ensure no spam accounts)
- Train onboarding employees, host nesting side by side
- Work directly with Tech Engineers for conclusions amongst accounts
- Troubleshooting regarding Authentication process for clients
- Soft transfers to separate departments regarding out-of-reach issues
Inbound Sale Representative
Global Industrial
Buford
11.2017 - 01.2019
- Facilitated order entry and quotation processing to optimize sales transactions.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Achieved monthly sales goal of $235,000, totaling 2.82 million annually.
- Assisted clients through various communication channels to finalize sales: phone, email, and chat.
- Managed website chat alongside inbound and outbound calls efficiently.
- Demonstrated strong time management skills to prioritize tasks effectively.
- Cultivated relationships with small and large businesses, including government accounts.
Universal Customer Service Agent
Williams-Sonoma, Pottery Barn Kids, Pottery Barn, West Elm
02.2017 - 04.2017
- Provided comprehensive product knowledge and alternative solutions to customers.
- Educated customers about product features and promotions effectively.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Performed data entry tasks related to customer accounts and transactions.
- Assisted customers with all orders, including special requests and back orders.
- Navigated multiple software systems to verify inventory levels.
- Scheduled timely deliveries for both residential and commercial clients, including return pickups.
- Tracked shipments via UPS, USPS, and in-home hub delivery services.
- Coordinated sourcing for in-house and outsourced hubs as required.
- Generated alerts for departments and documented order details per contact.
Assistant Manager
The Walking Company
Atlanta
01.2017 - 02.2017
- Trained new employees on company policies and customer service standards.
- Supported sales initiatives by creating visually appealing product displays in-store.
- Managed customer inquiries and resolved issues to ensure high satisfaction levels.
- Collaborated with management on promotional events to boost store traffic and sales.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated inventory management and restocked merchandise to maintain optimal stock levels.
- Implemented visual merchandising standards to improve store presentation and attract customers.
- Supported sales initiatives through thorough product knowledge and engaging with customers.
- Managed customer service inquiries and complaints efficiently, ensuring timely resolutions.
- Collaborated with management to develop strategic plans for achieving business objectives.
- Assisted in managing daily operations and staff scheduling for smooth workflow.
Education
High School -
Dacula high school
Gwinnett County06.2014
Some College (No Degree) - Physical Therapy, Business Administration and Management
Georgia Gwinnett College
Lawrenceville, GASkills
- Microsoft Outlook, Windows, Excel, and Google Sheets
- CRM and database management
- Customer experience and relationship management
- Effective communication skills
- Attention to detail
- Interpersonal abilities
- Adaptable work ethic
- Organizational skills
- Collaboration and teamwork
- Technical versatility
- WordPress proficiency
- Programming knowledge
- Data analysis expertise
- Project management skills
- Network administration
Certification
Licensed Realtor, Georgia, Active
References
References available upon request.
Timeline
Professional Sales Agent
Keller Williams Realtor group
11.2024 - Current
Operations manager
Scrumdiddlyumptious Bar
12.2022 - Current
Customer Connected Care - Account Services
Taskus
04.2021 - 12.2022
Promoted
Authentication Team/Revue Support
04.2019 - 08.2020
Inbound Sale Representative
Global Industrial
11.2017 - 01.2019
Universal Customer Service Agent
Williams-Sonoma, Pottery Barn Kids, Pottery Barn, West Elm
02.2017 - 04.2017
Assistant Manager
The Walking Company
01.2017 - 02.2017
High School -
Dacula high school
Some College (No Degree) - Physical Therapy, Business Administration and Management
Georgia Gwinnett College