Earl Pittman
Lawrenceville
Summary
Dynamic IT and client support professional with a proven track record at companies like State Farm, excelling in customer relations and technical troubleshooting. Leveraged interpersonal skills and CRM software expertise to enhance service delivery, increase customer loyalty, and streamline operations. Achieved significant improvements in response times and issue resolution, fostering strong client and team relationships.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Client Support Specialist
Centerstone Group
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Increased customer loyalty through personalized follow-up communications after successful issue resolution.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Claims Specialist
State Farm
05.2020 - Current
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Followed up with customers on unresolved issues.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
IT Support Specialist
Wipro Technologies
10.2018 - 05.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Delivered onsite technical support for 50+ employees.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Managed backup and recovery of data assets to safeguard system availability.
Education
Still In Process - Business Management
Georgia Gwinnett College
Lawrenceville, GASkills
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Support inquiry assistance
- Customer-facing communication
- Client service excellence
- Problem resolution aptitude
- Verbal and writing communication
- Problem resolution
- Computer skills
- Teamwork and collaboration
- Document and records management
- Data entry
- CRM software
- Relationship building
- Customer account management
- Inbound call management
- Complaint resolution
- Sales and upselling
- Remote office availability
- Calm under pressure
- Policies and procedures adherence
- LiveChat messaging
- Customer retention strategies
- Customer relations
- Salesforce CRM
- Data evaluation
- MS office
- Database management
- Conflict mediation
- Microsoft exchange
- Order processing
- Quality assurance controls
- Quality control
- Business development
Certification
Property & casualty insurance license
Timeline
Claims Specialist
State Farm
05.2020 - Current
IT Support Specialist
Wipro Technologies
10.2018 - 05.2020
Client Support Specialist
Centerstone Group
Still In Process - Business Management
Georgia Gwinnett College
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