Earlene Harden

• Perform quality checks on products entering and leaving the facility
• Cross-trained in multiple departments, including packaging and shipping
• Ensure correct labeling and address verification to avoid delivery errors
• Maintain an active, on-feet role requiring flexibility and attention to detailpleteness.

• Supervised a team of 10 associates, managing floor operations and performance.
• Handled scheduling, attendance records, and performance evaluations.

• Enhanced customer satisfaction through proactive problem-solving and consistent followup.
• Completed data entry tasks with accuracy and efficiency.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Led daily team meetings to resolve issues and boost team morale.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
• Developed rapport with clients and their families, providing reassurance and support during challenging times.
• Served as a liaison between clients and healthcare providers, fostering strong relationships that facilitated seamless service coordination.
• Provided accurate insurance verification for clients, ensuring proper coverage was in place prior to service delivery.