Earnest Stewart
Atlanta
Summary
Highly motivated and assertive professional with a proven track record in sales and marketing. Possessing a solid career path and educational foundation, brings over 12 years of valuable experience in customer service and leasing. Expertise lies in effectively identifying and capitalizing on opportunities to drive revenue growth and enhance customer satisfaction. Strong focus on building lasting relationships, committed to delivering exceptional results and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Asst Manager
Stonetree Apartments
01.2023 - Current
- Greet, transfer and hold calls, build rapport, listen, clarify and manage conversational flow
- Decorate units, design campaigns, cold call businesses in order to get leads
- Calm anger callers, repair trust, locate resources for problem resolution and design best-option solution
- Took the lead role in managing the day to day marketing activities, as well as resident functions to maintain, establish, and build relationships with current residents
- Make and maintain relationships with vendors and industry partners
- Analyze market and occupancy trends, and shop competitors to identify changing market conditions
- Managed the leasing process from beginning to end.
Asst Manager
Park at Morella
01.2019 - 01.2023
- Took the lead role in managing the day to day marketing activities, as well as resident functions to maintain, establish, and build relationships with current residents
- Make and maintain relationships with vendors and industry partners
- Analyze market and occupancy trends, and shop competitors to identify changing market conditions
- Managed the leasing process from beginning to end.
Leasing Specialist
Park at Stonehaven
01.2018 - 01.2019
- Maintained units to ensure market-readiness and highlighted company selling features
- Performed filing and data-management tasks, drafted and edited short office memos
- Manage upset residents, to deliver outstanding customer service
- Greeted, pre-qualified and followed-up with prospective residents
- Determine customer needs by asking relevant questions and listening actively to their responses.
CSR Agent
TelePerformance
01.2015 - 01.2018
- Answer incoming calls and emails in a timely manner
- Follow up with customers as needed or requested
- Actively listen to customers, to provide great service
- Schedule and accept payments.
Education
High School Diploma -
Jim Hill High School
Jackson, MSMBA - Accounting
Jackson State University
Jackson, MS05.2005
Skills
- Resman
- Yardi
- Conventional
- Microsoft Office
- Outbound/Inbound Calling
- Time Management
- Team Leader
- Documentation/Reporting
- Administrative
- Customer Service/Client Relations
- Technical Proficiency
Timeline
Asst Manager
Stonetree Apartments
01.2023 - Current
Asst Manager
Park at Morella
01.2019 - 01.2023
Leasing Specialist
Park at Stonehaven
01.2018 - 01.2019
CSR Agent
TelePerformance
01.2015 - 01.2018
High School Diploma -
Jim Hill High School
MBA - Accounting
Jackson State University
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