Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Handled adjustments or modifications to machines as needed based on product specifications.
Assisted in development of predictive maintenance schedule, reducing unexpected machinery failures.
Maintenance and Lawn Care Manager
PCPS
05.2022 - 07.2025
Reduced equipment downtime by performing regular maintenance and repairs.
Coordinated seasonal services such as leaf removal or snow plowing based on client needs.
Developed comprehensive training programs for new hires, promoting a strong knowledge base among staff members.
Addressed customer concerns promptly, fostering a reputation for excellent service that attracted repeat business.
Improved customer satisfaction through consistent communication and timely completion of tasks.
Contributed to the development of company policies regarding safety procedures, environmental stewardship initiatives, and employee training requirements.
Managed a team of lawn care technicians, ensuring adherence to safety protocols and quality standards.
Maintained tools and equipment to foster safe and consistent operation.
Identified tools, machinery and personnel required for projects and properly managed resources.
Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
Monitored weather conditions to plan work schedules effectively and minimize project delays.
Managed supply inventory and assigned replenishment to team members.
Pest Control Technician
Northwest Pest Control
05.2021 - 05.2022
Applied pesticides to inside and outside of structures utilizing company protocols.
Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
Educated and advised customers on preventive measures to reduce pest infestations.
Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
Complied with safety guidelines and regulations with during pest control processes.
Performed general pest control solutions such as bed bug and termite inspections and treatments.
Responded to customer inquiries and complaints regarding pest control services and solutions.
Inspected equipment for proper functionality to effectively facilitate application.
Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
Prepared reports and kept detailed records of pest control activities.
Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.