Eathan Hampton
Lakeland
Summary
Results-driven Service Manager of 2 years known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Overview
8
8
years of professional experience
Work History
Merchandising Service Manager
Lowes Home Improvment
Valdosta
10.2023 - Current
- Hired and trained service department staff to drive performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Motivated and supported employees to maintain low turnover.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored employee performance through key metrics analysis.
- Conducted performance evaluations and provided constructive feedback to staff.
- Monitored service performance metrics to identify areas of improvement.
- Utilized technology to streamline service operations and improve customer experience.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Facilitated communication between the service department and other company divisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Certified on power equipment such as counter-balance forklift, narrow aisle reach truck, order picker, electric pallet jack, and drivable power stocker lift.
Merchandising Service Associate
Lowes Home Improvment
Valdosta
03.2020 - 10.2023
- Maintained a clean and organized sales floor to enhance the shopping experience.
- Participated in team meetings to discuss goals and objectives.
- Completed assigned tasks within established time frames.
- Maintained store displays to ensure that merchandise was attractively presented.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Assisted with training new associates on processes and procedures.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Research & Development Technician
Chaparral Boats Inc
Nashville
08.2017 - 09.2019
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated welding equipment to fabricate metal components for various assemblies.
- Interpreted blueprints and technical drawings to ensure accurate weld placement.
- Inspected welds for quality and compliance with industry standards.
- Maintained welding tools and equipment to ensure optimal performance.
- Assembled various boat components using hand and power tools.
- Interpreted blueprints to ensure accurate construction of boats.
- Conducted quality inspections to maintain boat safety standards.
- Operated machinery for fiberglass molding and hull shaping processes.
- Created molds for fiberglass components from blueprints.
- Installed deck hardware such as cleats, chocks, and winches.
- Installed electrical systems including wiring harnesses and navigation lights.
- Applied primers, paints, varnishes, and other finishes to boats.
- Tested boats in water to ensure proper performance of steering systems.
- Inspected assembled vessels for structural integrity and safety concerns.
Education
High School Diploma -
Lanier County High School
Lakeland, GA05-2016
Some College (No Degree) - Chemical Engineering
Tusculum University
Greenville, TennesseSkills
- Employee training
- Performance evaluation
- Service operations
- Safety compliance
- Technologically/Physically inclined
- Punctual
Accomplishments
- No OSHA recordable accidents during entire tenure as Merchandising Service Manager
Timeline
Merchandising Service Manager
Lowes Home Improvment
10.2023 - Current
Merchandising Service Associate
Lowes Home Improvment
03.2020 - 10.2023
Research & Development Technician
Chaparral Boats Inc
08.2017 - 09.2019
High School Diploma -
Lanier County High School
Some College (No Degree) - Chemical Engineering
Tusculum University
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