Ebone Sturrup
Atlanta
Summary
Dynamic professional with a strong background in claims investigation at State Farm Insurance, excelling in negotiation and customer communication. Proven ability to analyze data and set achievable goals, fostering positive relationships and driving success. Highly motivated with exceptional problem-solving skills, dedicated to delivering outstanding results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Hail Claims Adjuster
State Farm Insurance
12.2024 - Current
- Investigating, evaluating, negotiating, and settling claims
- Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
- Contacting customers by telephone, written correspondence and/or various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting our customers through personalized, caring, and simple interactions
Detention Officer
Fulton County Sheriff’s Office
04.2023 - 12.2024
- Participated in the provision of meals, medications, mail, and commissary items to inmates
- Managed and monitored inmate activities in cell blocks, recreation yards, and other areas
- Inspected inmate mail for contraband
- Searched inmates and cells for weapons, drugs, and other contraband.
Eligibility Analyst
Horne LLC
03.2021 - 04.2023
- Developed easy-to-understand data and process models to explain client business requirements
- Conducted over seven levels of testing to ensure client needs were met
- Analyzed company data and its performance to identify necessary changes and room for improvement
- Processed applications, reviewed income, and determined eligibility for program benefit
- Verified rent, utility or other household expenses by comparing and analyzing items and collateral to documentation
- Provided financial control information by collecting, analyzing and summarizing data
- Created updates and reports to effectively communicate progress of program
- Collected and verified information provided for program
Success Coach
Career Source Broward
10.2020 - 03.2021
- Determined the personal and professional goals of individual clients and identified potential challenges
- Developed realistic and effective strategies toward realizing goals
- Provided goal-oriented guidance and steps to success, as well as encouraged active participation
- Performed progress assessments and utilized motivation techniques
- Encouraged clients by recognizing milestones and mitigating challenges that hinder progress.
Account Specialist
Enterprise Holdings
02.2018 - 09.2020
- Assisted in Branch sales and marketing efforts to increase business and income
- Prospected and targeted accounts to develop new business relationships
- Understood, communicated, and sold optional protection products, rental terms and conditions, vehicle features and benefits as well as fuel options and additional equipment
- Created strategy to convince prospects of their need to learn about our services
- That offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
- Successful at developing positive relationships with colleagues and citizens
Education
Bachelor of Science - Criminal Justice
Bethune-Cookman University
Daytona Beach, FL05.2017
Skills
- Claims investigation
- Coverage determination
- Negotiation techniques
- Policy application
- Customer communication
- Data analysis
- Goal setting
- Advanced computer skills
- Sales background
- Ethical judgment
- Advanced oral and written communication skills
- Attention to detail
- Law enforcement background
- Risk management
- Critical thinking
- Problem-solving
- Highly motivated
- Decision-making
- Report writing
- Problem solving
Timeline
Hail Claims Adjuster
State Farm Insurance
12.2024 - Current
Detention Officer
Fulton County Sheriff’s Office
04.2023 - 12.2024
Eligibility Analyst
Horne LLC
03.2021 - 04.2023
Success Coach
Career Source Broward
10.2020 - 03.2021
Account Specialist
Enterprise Holdings
02.2018 - 09.2020
Bachelor of Science - Criminal Justice
Bethune-Cookman University
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