Ebonee James
UX Researcher
Atlanta,GA
Summary
Human-centered UX Researcher with 10+ years of experience in behavioral analysis, trauma-informed research, and global fieldwork. Skilled in translating qualitative and quantitative data into actionable insights that drive inclusive, culturally responsive product and service design. Background in clinical assessment, global mental health, and user engagement strategy across diverse populations. Passionate about designing ethical, emotionally attuned user experiences that increase access, empathy, and trust.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
UX Researcher / Clinical Assessor
Georgia Families In Transition, LLC
Decatur, GA
06.2022 - Current
- Conducted over 200 behavioral assessments to evaluate user needs and generate tailored service plans.
- Analyzed user data to identify trends and pain points, providing actionable recommendations to optimize service delivery.
- Collaborated with cross-functional teams to improve service workflows and increase client retention rates.
- Synthesized case data and qualitative reports into digestible findings for stakeholders to guide program development.
UX Researcher – Holistic Wellness Study
Mercer University
Bali, Indonesia
06.2024 - 04.2025
- Used photovoice (a participatory visual method where users capture their experiences through photography) to explore how 50 Balinese individuals engage in spiritual and holistic wellness practices.
- Immersed in community culture while conducting 50 user interviews supported by contextual field observation.
- Collaborated with 5 mental health professionals to thematically analyze 20 images, defining 5 core themes.
- Co-designed an art exhibit that helped U.S.-based therapists deepen cultural humility and ethically integrate spirituality into counseling practice.
- Delivered findings to mental health stakeholders to improve culturally competent therapeutic services at art exhibit.
UX Researcher & Facilitator – Narrative Healing & Trauma Training
Rwanda Genocide Survivor’s Graduate Association
05.2023 - 06.2024
- Delivered a two-week user-centered training program on trauma-informed healing.
- Applied narrative therapy and participatory design principles to support emotional resilience.
- Designed culturally adaptive education modules grounded in user feedback and historical trauma contexts.
- Built trust with local participants and strengthened community engagement by using culturally responsive insights to tailor mental health and trauma-informed interventions to individual and group needs.
- Supported and guided peer researchers, promoting collaborative learning and ensuring research integrity, ethical practices, and cultural sensitivity throughout the project.
UX Researcher – Marital Attitude and Beliefs Study
Mercer University
01.2024 - 05.2024
- Designed and launched a 280+ person behavioral survey via Qualtrics to explore beliefs around modern relationships.
- Analyzed data with SPSS to identify emotional labor trends, communication barriers, and role expectations.
- Generated insights used by counseling faculty to enhance support frameworks for modern couples.
- Presented results at a national conference to bridge research and relational support design.
- Played a key role in designing and analyzing a large-scale user survey to uncover evolving beliefs around marriage, communication styles, and gender roles, informing more inclusive and empathetic user-centered counseling strategies.
UX Researcher – Mental Health Access at HBCUs
Mercer University
09.2022 - 12.2022
- Conducted in-depth user interviews (5) and surveys (15+) during HBCU homecoming to assess campus mental health access.
- Created a multimedia deliverable incorporating photo and video narratives to foster empathy among institutional stakeholders.
- Identified core pain points and stigma barriers; provided actionable design recommendations for student-centered services.
- Shared findings with university leaders and professional audiences to advocate for inclusive support pathways.
UX Research Assistant – Moral Disengagement in Education
Howard University
01.2013 - 01.2015
- Co-developed and validated the Gwen-Ebonee Classroom Cheating Scale, adapting the Moral Disengagement Scale to explore academic motivation and disengagement among inner-city high school students.
- Collected and analyzed field data from multiple D.C. public schools, uncovering behavioral patterns tied to classroom disengagement and dropout risk.
- Research findings were published in a doctoral dissertation and presented at conferences; credited as a contributor while still an undergraduate.
- Earned publishing credit and 3 years of hands-on research experience before graduating with a psychology degree.
Education
MS - Clinical Mental Health Counseling
Mercer University
Atlanta, GABS - Psychology & Sociology
Howard University
Washington, DCSkills
- User Interviews
- Usability Testing
- Surveys
- Ethnography
- Photovoice
- Thematic Analysis
- SPSS
- Qualtrics
- Excel
- Adobe
- Figma
- Empathy
- Cultural Sensitivity
- Strategic Thinking
Certification
Licensed Professional Counselor, LPC014783
Teaching
- Graduate Assistant Instructor, Internship in Counseling, Summer 2023
- Graduate Assistant Supervisor, Practicum in Counseling, Fall 2022
Community Service
Poet & Mental Health Advocate, Author of 'Humility', 2022
Presentations
- Art Exhibit Presenter – Bali Photovoice Research, 2025
- Atlanta Research Conference – Presenter, 2018, 2023
- South Carolina Counseling Association Conference – Presenter, 2018
- Project Smirk Panelist & Speaker on College Transitions
Timeline
UX Researcher – Holistic Wellness Study
Mercer University
06.2024 - 04.2025
UX Researcher – Marital Attitude and Beliefs Study
Mercer University
01.2024 - 05.2024
UX Researcher & Facilitator – Narrative Healing & Trauma Training
Rwanda Genocide Survivor’s Graduate Association
05.2023 - 06.2024
UX Researcher – Mental Health Access at HBCUs
Mercer University
09.2022 - 12.2022
UX Researcher / Clinical Assessor
Georgia Families In Transition, LLC
06.2022 - Current
UX Research Assistant – Moral Disengagement in Education
Howard University
01.2013 - 01.2015
MS - Clinical Mental Health Counseling
Mercer University
BS - Psychology & Sociology
Howard University
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