Summary
Overview
Work History
Skills
Certification
Accomplishments
Websites
References
Timeline
Generic

EBONEE RICHARDSON

Kennesaw

Summary

Hospitality and Catering professional with 18 years of experience in the Food & Beverage Industry. Demonstrated expertise in executing high-end food and beverage events and daily operations. Proven ability to enhance team performance and drive company success through effective leadership and employee engagement. Strong skills in sales, customer service, and organizational problem-solving.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Premium Manager

Levy Restaurants
Atlanta
12.2022 - Current
  • Evaluated individual and team performance to identify coaching opportunities for enhancement.
  • Managed inventory levels to align with demand and minimize waste.
  • Ensured compliance with regulatory requirements and industry standards.
  • Led a team of 30 employees, driving high productivity and exceptional customer service.
  • Oversaw food and beverage operations at Delta 360 Club and courtside seating, maintaining top quality.
  • Delivered consistent day-to-day operations while setting highest food quality and service standards.
  • Facilitated clear communication between front-of-house and back-of-house staff to ensure efficient service.

Catering Supervisor

Delaware North Sportservice
Atlanta
03.2018 - 10.2022
  • Assisted management in optimizing food and beverage operations at The Coca-Cola Roxy, adhering to GuestPath Service Standards.
  • Supervised associate activities during events to ensure smooth operations.
  • Enforced all alcohol service policies to maintain compliance and safety.
  • Directed associates during setup, ensuring proper service throughout events.
  • Analyzed and resolved issues involving employees, guests, clients, and operational staff.
  • Executed opening and closing procedures efficiently to uphold operational standards.
  • Managed daily cash handling procedures in collaboration with management.
  • Coordinated catered events as directed by management for diverse clientele.

Guest Services Representative

LiveNation
Atlanta
09.2017 - 03.2018
  • Greeted patrons and provided information, directions, and answers to inquiries.
  • Monitored ticketed access points to ensure venue security and compliance.
  • Oversaw arrival and departure of up to 3,000 patrons efficiently.
  • Coordinated with management to address guest requests promptly.
  • Delivered exceptional customer service to create a memorable experience.

Catering Sales Manager

Aramark Business & Industry
Atlanta
04.2015 - 04.2017
  • Collaborated with clients, Culinary, Sales and Operations departments in the planning and execution of food and beverage service for Retail and Concessions locations and Catered events
  • Managed all food and beverage provisions for functions and events
  • Trained, managed and developed more than 100 temporary hourly associates
  • Organized, lead and motivated retail, catering and concessions associates
  • Contributed to the design and conception of 3 branded retail locations that increased sales by 30K daily during convention and show periods
  • Generated schedules
  • Created Event Orders and processed billing through Reserve
  • Sustained accuracy and order of financial and administrative catering sales files

Special Events Supervisor

Aramark Sports & Entertainment
Atlanta
07.2007 - 04.2015
  • Worked for the Atlanta Braves at Turner Field in the member only 755 Club, overseeing the food and beverage provisions for special events, banquets and on game days
  • Assisted with the management of the restaurant operation on game days
  • Supervised 10-55 service staff daily
  • Prepared paperwork for bar and wait staff that assigned duties and work stations in accordance with the needs of service
  • Monitored alcohol distribution, inventory and proper serving procedures
  • Developed and maintained client relationships

Skills

  • Customer service excellence
  • Detail orientation
  • Effective written and verbal communication
  • POS systems expertise
  • P&L and contract management
  • Inventory oversight
  • Team leadership
  • Budget oversight
  • Employee training and development
  • Operational efficiency management
  • Positive demeanor
  • Professional conduct
  • Forecasting skills
  • Adaptability and flexibility
  • Staff scheduling and coordination

Certification

  • ServSafe Food Protection Manager Certified, 1/4/24-1/4/29
  • ServSafe Alcohol Certified, 4/9/25-4/9/28
  • CPR Certified, January 2024

Accomplishments

  • Promoted to Senior Management position in September 2024.

References

References available upon request.

Timeline

Senior Premium Manager

Levy Restaurants
12.2022 - Current

Catering Supervisor

Delaware North Sportservice
03.2018 - 10.2022

Guest Services Representative

LiveNation
09.2017 - 03.2018

Catering Sales Manager

Aramark Business & Industry
04.2015 - 04.2017

Special Events Supervisor

Aramark Sports & Entertainment
07.2007 - 04.2015

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EBONEE RICHARDSON