Eboni Anderson
Atlanta
Summary
Dynamic Front Desk Manager at Hampton Inn Atlanta Woodstock with a proven track record in enhancing guest relations and operational efficiency. Adept at problem-solving and customer service, I excel in creating welcoming environments while managing check-in processes. Skilled in data management and adaptable to new technologies, ensuring seamless operations.
Overview
20
20
years of professional experience
Work History
Front Desk Manager
Hampton Inn Atlanta Woodstock
01.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Care Giver
Private Residence
01.2018 - 04.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Data Entry Coordinator
Overby Seawell
02.2016 - 01.2018
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
- Enhanced data accuracy by meticulously reviewing and verifying entered information.
- Compiled and sorted information to prepare source data for computer entry.
- Managed sensitive information with utmost discretion, maintaining confidentiality at all times.
Payroll Speaclist II
Hospitality Staffing Solutions
10.2005 - 10.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Business Administration
Everest College Phoenix
Arizona05-2014
Bachelor of Science - Fashion Design & Merchandising
Katharine Gibbs School
New York, NY05-2004
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Guest relations
- Customer service expertise
- Leadership qualities
- Hospitality service expertise
Employee of the Quarter
I was rewarded Employee of the Quarter for 4th Quarter 2024 for dedication, perfect attendance and team work as well as Leader in Hilton Honors Enrollments.
Timeline
Front Desk Manager
Hampton Inn Atlanta Woodstock
01.2024 - Current
Care Giver
Private Residence
01.2018 - 04.2024
Data Entry Coordinator
Overby Seawell
02.2016 - 01.2018
Payroll Speaclist II
Hospitality Staffing Solutions
10.2005 - 10.2010
Bachelor of Science - Business Administration
Everest College Phoenix
Bachelor of Science - Fashion Design & Merchandising
Katharine Gibbs School
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