Ebonie Lamb
Grovetown
Summary
Experienced manager with a strong focus on project and morale management. Adaptable and deadline-oriented, consistently delivers results and completes multiple projects in high-stress environments. Known for meticulous leadership and strategic planning, with a comprehensive understanding of managerial practices. Offers a visionary approach and motivational acumen to drive team success.
Overview
10
10
years of professional experience
Work History
General Manager
Planet Fitness
02.2019 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Perform project management role across varying internal campaigns
- Assessed reports to evaluate staff and facility performance, develop targeted improvements and implement changes
- Organized activities and initiatives to maximize employee engagement, spearheading and emphasis on diversity, equity and inclusion
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Developed and maintained relationships with customers and suppliers through account development
Assistant General Manager
Planet Fitness
08.2016 - 02.2019
- Engaged team members and improved performance by delivering daily updates and conducting meetings to obtain feedback and convey new policies
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Resolved problems promptly and effectively to elevate customer approval
- Built customer loyalty by devising promotions and products according to customer needs and budget
- Handled cash accurately and prepared deposits
- Managed budget implementations, employee reviews, training, and schedules
Correctional Officer
South Carolina Department Of Corrections
05.2015 - 08.2016
- Tracked inmates through head counts, visitor logs and scheduled activities
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Tracked inventory and controlled disbursement of all security components within facility including weapons, bullets, keys, vehicles, cameras, radios, etc
Member Service Representative
Planet Fitness
10.2014 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
- Researched and rapidly resolved client conflicts to maintain key accounts
- Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands
Education
Professional Counseling
Grand Canyon University
Phoenix, AZBachelor of Arts - Sociology
Morris College
Sumter, SCSkills
- Project Management
- Training Management
- Decision Making
- Team Leadership
- Sales Tracking
- Recruitment and Hiring
- Administrative Management
- Customer Service Management
- Budget Control
- Calendar/Email Management
- Verbal and Written Communication
- Adaptability
Timeline
General Manager
Planet Fitness
02.2019 - Current
Assistant General Manager
Planet Fitness
08.2016 - 02.2019
Correctional Officer
South Carolina Department Of Corrections
05.2015 - 08.2016
Member Service Representative
Planet Fitness
10.2014 - 08.2016
Professional Counseling
Grand Canyon University
Bachelor of Arts - Sociology
Morris College
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