Ebonie Little
Macon
Summary
Dedicated professional with over 12 years of experience in claims handling and customer service, recognized for precise claims management and compassionate client support. Known for exceptional attention to detail and proven ability to navigate complex insurance claims while efficiently resolving inquiries. Strong skills in team collaboration to achieve goals in fast-paced environments enhance overall operational effectiveness. Committed to outstanding service and fostering positive relationships with clients and colleagues.
Overview
15
15
years of professional experience
Work History
Subrogation Technician
Geico
01.2017 - 01.2025
- Review auto claims to recover payments from at-fault parties.
- File claims, and submit subrogation demands.
- Process and/or recover payments to settle claims.
- Answered customer questions regarding deductibles.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Collaborated with policyholders to gather necessary documentation, and facilitate timely resolution of recovery.
- Provided guidance and training to junior adjusters on best practices for claim assessment and management.
Accident Tow
Geico
01.2014 - 01.2017
- Managed high call volumes while maintaining quality service standards and professionalism.
- Provided coaching to new hires in transition, providing feedback on call handling, quality checking calls, and answering questions.
- Provided immediate accident tow assistance, ensuring safety, and timely responses to distressed motorists.
- Provided accurate documentation of services rendered, maintaining clear records for billing purposes and future reference if needed.
- Handled sensitive situations professionally, offering compassionate support to distressed drivers while resolving their issues efficiently.
Cashier
Sports Chalet
01.2010 - 01.2014
- Processed customer transactions accurately and efficiently, ensuring a positive shopping experience.
- Assisted customers with product inquiries, enhancing overall satisfaction and loyalty.
- Managed cash register operations, balancing cash drawers at the end of shifts.
- Trained new team members on point-of-sale systems and customer service best practices.
- Resolved customer complaints promptly, maintaining a high level of service quality.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
Education
Associate’s Degree - General Studies
El Camino College
Torrance, CA05-2012
High School Diploma -
James Academics
Compton, CA06-2008
Skills
- Communication
- Teamwork
- Critical thinking
- Time management
- Adaptability
- Customer service
- Negotiation
- Attention to detail
- Works Well Under Pressure
- Multitasking and organization
Timeline
Subrogation Technician
Geico
01.2017 - 01.2025
Accident Tow
Geico
01.2014 - 01.2017
Cashier
Sports Chalet
01.2010 - 01.2014
Associate’s Degree - General Studies
El Camino College
High School Diploma -
James Academics