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Associate Principal Engineer

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 Dynamic hospitality leader with extensive experience with IHG and Marriott brands, excelling in hotel operations and guest satisfaction. Proven track record in revenue management and associate retention, driving significant improvements in service quality. Adept at enhancing food and beverage offerings while fostering a positive team environment. Committed to delivering exceptional guest experiences.   

With nearly 26 years of experience in the hospitality industry coupled with digital marketing, theme park operations, and handling customer happiness centers, excel in coordinating inter-departmental functions to drive operational efficiency and elevate guest satisfaction. Backed by proven track record in hotel operations, room division revenue management, procurement and inventory control, tourism park operations, and more. Skilled in fostering productive relationships with stakeholders and adept at managing diverse administrative activities such as housekeeping, security, maintenance, event coordination, and corporate hospitality. Proactive, analytical, and innovative approach, coupled with a flair for preparing performance reports and forecasting sales volumes, underscores commitment to continuous improvement.

Proposed an illustrated career of nearly 16 years in managing the entire amount of operations inclusive of Dinning Services, Kitchen Services, Housekeeping Services and Guest commutation. Insightful professional with notable success in planning and managing the entire range of operations including resource planning, material management, procurement & maintenance of inventory levels. Expertise in monitoring job performance and reporting issues to management; ensured delivery of quality services to the clients with adherence to the procedures and safety guidelines. Customer Centric Professional; successfully addressed and resolved guest complaints about service and equipment which resulted in achievement of guest satisfaction matrices. Administered vendor management activities; coordinated with Suppliers to ensure on time delivery of supplies for smooth running of operations. Impressive success in conceptualizing, formulating and controlling the budgets for meeting the business objectives. Excellence in adopting stringent quality measures including preparation / maintenance of necessary MIS reports to ensure compliance with organizational objectives & standards; resourceful in resolving administrative issues, adhering to statutory compliances, spearheading process improvement initiatives and developing safety procedure. Proficient in leading diverse teams including Recruitment, Training, Motivation and Job Engagement.

Proactive Hotel General Manager with extensive experience in increasing occupancy rates through strategic marketing, partnerships, and revenue management. Skilled in operations management, budget planning, and staff training, ensuring high-quality standards and compliance. Known for exceptional guest relations, vendor negotiation, and fostering a positive work environment.

Ebony Bennett

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Assistant General Manager of Operations-Promoted

Front Office Manager

Assistant Front Office Manager

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Associate of Science - Business Administration And Management

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Front Office Manager

Assistant General Manager of Operations-Promoted

Assistant Front Office Manager

Management

Associate of Science - Business Administration And Management

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