Ebony Bennett
Savannah,Ga
Summary
Results-driven hotel operations leader with 15+ years of experience across Marriott, Kimpton, and Hyatt brands. Proven expertise in front office leadership, revenue optimization, team development, and service recovery. Known for stabilizing operations, increasing guest satisfaction, and leading with authority, integrity, and accountability.
Overview
2026
2026
years of professional experience
Work History
Assistant General Manager of Operations-Promoted
Courtyard by Marriott
Savannah, GA
05.2024 - Current
- Lead daily hotel operations ensuring brand compliance, service excellence, and operational efficiency
- Analyze market trends and adjust pricing strategies to maximize revenue
- Resolve escalated guest and staff issues with decisive leadership
- Optimize labor and resources allocation to reduce operational costs
- Build community partnerships driving brand visibility and revenue growth
Front Office Manager
Courtyard by Marriott
Savannah, GA
05.2024 - 02.2025
- Directed front desk operations including cash handling, billing accuracy, and audits
- Created weekly schedules to support peak occupancy and service demands
- Maintained high guest satisfaction through effective service recovery
Assistant Front Office Manager
Kimpton Hotel Group
Savannah, GA
11.2020 - 05.2024
- Supported hiring, onboarding, and training of front office teams
- Lead team meetings to improve accountability and performance
- Coordinated with housekeeping and maintenance to ensure room readiness
Management
Hyatt / CreekFire RV Resort / Lowe's
Multiple Locations
2008 - 2020
(Leadership & customer-facing roles, 2008-2020 - details available upon request)
Education
Associate of Science - Business Administration And Management
Virginia College Of School
Savannah, GA08.2012
Skills
- Hotel Operations
- Assistant General Management
- Front Office Leadership
- Revenue Strategy
- Labor Management
- Budgeting
- Guest Experience
- Staff Training & Performance
- Conflict Resolution
- Brand Compliance
- Notary
- Opera-Fosse-GXP-Colleague Advantage-Profit Sword-Ibuyefficient-Hotel Effectiveness
Timeline
Front Office Manager
Courtyard by Marriott
05.2024 - 02.2025
Assistant General Manager of Operations-Promoted
Courtyard by Marriott
05.2024 - Current
Assistant Front Office Manager
Kimpton Hotel Group
11.2020 - 05.2024
Management
Hyatt / CreekFire RV Resort / Lowe's
2008 - 2020
Associate of Science - Business Administration And Management
Virginia College Of School