Ebony Campbell
Marietta
Summary
Dependable and empathetic professional with over 10 years of experience in customer service, administrative support, and technical roles, demonstrating a strong commitment to excellence. Expertise in building trust and managing multiple priorities while maintaining organization in fast-paced environments has resulted in recognition for exceptional communication and problem-solving skills. Meticulous attention to detail ensures optimal equipment functionality and customer satisfaction, while a dedication to fostering collaborative teamwork drives continuous improvement. Technical proficiency in system maintenance and repair supports effective contributions to dynamic teams by adapting to changing needs and delivering reliable results.
Overview
12
12
years of professional experience
Work History
Tech Sales Associate
MarketSource
Marietta, GA
02.2023 - Current
- Engage with customers to provide personalized product guidance and solutions.
- Communicate complex information clearly and patiently to diverse audiences.
- Cultivate positive customer relationships built on trust and professionalism.
- Trained junior technicians on troubleshooting techniques and safety protocols.
- Streamlined workflow processes to enhance efficiency in service delivery.
- Implemented quality control measures, resulting in consistent service standards.
- Developed training materials to improve onboarding processes for new staff members.
Customer Service Associate
Fetch Package
Marietta, GA
06.2021 - 12.2023
- Maintained organization in a high-volume warehouse while ensuring accurate deliveries.
- Assisted customers with pickup inquiries, providing friendly and efficient service.
- Demonstrated reliability and attention to detail in a fast-paced environment.
Customer Service Representative
Amazon
Atlanta, GA
01.2019 - 05.2021
- Supported customers with product issues, returns, and delivery tracking.
- Demonstrated empathy and patience while resolving concerns efficiently.
- Maintained strong communication across teams to ensure timely resolutions.
Healthcare Customer Service Representative
Alorica
Kennesaw, GA
12.2016 - 01.2019
- Resolved customer inquiries regarding healthcare services and benefits efficiently.
- Educated patients on claims processes and documentation requirements.
- Collaborated with medical staff to address patient concerns effectively.
- Utilized CRM systems to track interactions and enhance service quality.
- Mentored new representatives on customer engagement techniques and product knowledge.
- Analyzed feedback to identify trends, influencing service improvements.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Remote Customer Service Representative
T-Mobile
Marietta, GA
03.2014 - 12.2016
- Delivered remote customer support for billing and technical issues.
- Demonstrated composure, empathy, and professionalism in all communications.
- Maintained confidentiality and adhered to company policies and procedures.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Conducted regular follow-ups with customers to ensure satisfaction and build long-term relationships.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
AJCC
Atlanta, GA6 2008
Skills
- SOP enforcement
- Project Support
- Instrument Calibration
- Repair services
- Problem-solving
- Software configuration
- Customer service
- System troubleshooting
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Maintenance and repairs
- Power Tools and Equipment
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- Deadline oriented
- Team Training
- Relationship building
- Safety Equipment
- Performance improvement
- Extensive organizational skills
- Document preparation
- Information tracking
- Operation Monitoring
- Blueprint reading
- Customer rapport
- Production Assistance
- Computer-assisted diagnostics
- Program support
- Health and safety regulations
- Data analysis
- Computer troubleshooting
Accomplishments
- Business Development - Initiated two key partnerships which resulted in [X%] revenue growth.
- Awarded “Employee of the Month” in 2025.
- Brought in over 500 new customers.
- Exceeded monthly quota with insurance plans through All-state 100+ times a year.
- Achieved Employee of the Year by completing with Sales and Insurance Plans accuracy and efficiency.
Languages
English
Full Professional
Additional Information
Bilingual (English and another language)
Timeline
Tech Sales Associate
MarketSource
02.2023 - Current
Customer Service Associate
Fetch Package
06.2021 - 12.2023
Customer Service Representative
Amazon
01.2019 - 05.2021
Healthcare Customer Service Representative
Alorica
12.2016 - 01.2019
Remote Customer Service Representative
T-Mobile
03.2014 - 12.2016
High School Diploma -
AJCC