Ebony Coley
Austell
Summary
Dedicated and customer-focused Server with 10+ years of experience in the food service industry. Adept at providing high-quality service in fast-paced environments, ensuring customer satisfaction, and handling multiple tables efficiently. Strong teamwork, communication, and problem-solving skills with a passion for delivering exceptional dining experiences.
Overview
13
13
years of professional experience
Work History
Crossdock Associate
Saddle Creek Logistics
09.2024 - 02.2025
- Bread dumping in large gaylords to be distributed throughout the state of Georgia to food banks.
- Forklift
- Fulfilling Orders
- Load/Unload Trucks
Server
Cracker Barrell
Lithia Springs
05.2023 - 09.2024
- Cleaned tables and chairs to prepare dining area for next customers.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills and calculate totals.
- Filled condiments and napkin containers during slack periods.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Process payments and manage cash/credit card transactions accurately.
Server
Applebee's Grill + Bar
02.2021 - 08.2023
- Cleaned tables and chairs to prepare dining area for next customers.
- Took orders from customers accurately and in a timely manner.
- Trained new employees to perform duties.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Presented menus and answered questions regarding items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Garnished dishes and beverages to serve visually appealing menu items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server Trainer
Waffle House
Columbus
02.2012 - 11.2022
- Oversaw certification process for food handling and safety for all new servers, ensuring compliance with health regulations.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Explained goals and expectations required of trainees.
- Organized and led weekly meetings with trainees to address concerns, share best practices, and reinforce learning objectives.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
Education
Some College (No Degree) - Business Administration And Management
Columbus State Community College
Columbus, OHSkills
Excellent customer service and interpersonal skills
Ability to multitask and handle high-pressure situations
Knowledge of food safety and sanitation standards
POS system proficiency (eg, Toast, Square, Aloha)
Strong memory and attention to detail
Cash handling and payment processing
Upselling and suggestive selling techniques
Team collaboration and problem-solving
Certification
- ServeSafe Food Handler Certification
- Alcohol Server Certification
Timeline
Crossdock Associate
Saddle Creek Logistics
09.2024 - 02.2025
Server
Cracker Barrell
05.2023 - 09.2024
Server
Applebee's Grill + Bar
02.2021 - 08.2023
Server Trainer
Waffle House
02.2012 - 11.2022
Some College (No Degree) - Business Administration And Management
Columbus State Community College