Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ebony Cook

Rex

Summary

Motivated dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual, versed in giving over-the-phone instructions, and synchronizing responses with communication centers. Articulate team player with rapid, accurate typing skills. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience.

Overview

6
6
years of professional experience

Work History

Dispatcher/Router

Waste Pro
Doravillle
06.2022 - Current
  • Manage driver assignments to ensure on-time service.
  • Participate in team meetings, discussing changes in procedures, or processes.
  • Analyze operational data to identify trends and areas for improvement.
  • Receive and dispatch calls for emergency services.
  • Conduct regular training sessions for new driver hires on proper protocols for handling emergency situations, and daily requirements to run a safe and efficient route.
  • Record and maintain files, or records, of customer requests, work, or services performed.
  • Use GPS systems to live-track daily route progression, to ensure daily customer service.
  • Manage and resolve customer email communications regularly.

Dispatcher/Customer Service Representative

Waste Managment
Smyrna
01.2021 - 06.2022
  • Investigated and resolved customer and vendor issues to retain business.
  • Ensured compliance with company policies regarding dispatch procedures at all times.
  • Tracked changes in computer system to keep records current and accurate.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Prepared daily work and run schedules.
  • Monitored incoming calls and routed them to the appropriate customers.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Lead and attended daily dispatch team meetings to discuss ongoing or current customer concerns.

Dispatcher

Advanced Disposal
Smyrna
11.2019 - 12.2020
  • Updated records of driver locations, delays, and cancellations.
  • Resolved customer complaints related to service issues or delays.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Verified driver credentials prior to assigning them a route or task.

Education

High School Diploma -

Henry County High
McDonough, GA
05-2007

Skills

  • Dispatching procedures
  • Tracking systems
  • Multitasking and organization
  • Improving operations
  • Problem-solving
  • Driver communication
  • Work order generation
  • Routing orders
  • Communication equipment operation
  • Coordinating urgent deliveries
  • Route planning
  • Data entry
  • Schedule management
  • Route navigation
  • Customer relations
  • Adjusting routes
  • Attention to detail
  • Verifying coverage

References

References available upon request.

Timeline

Dispatcher/Router

Waste Pro
06.2022 - Current

Dispatcher/Customer Service Representative

Waste Managment
01.2021 - 06.2022

Dispatcher

Advanced Disposal
11.2019 - 12.2020

High School Diploma -

Henry County High

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Ebony Cook