Ebony Glaze
Elberton
Summary
Dynamic and results-driven professional with experience at FedEx Ground, excelling in heavy lifting and team collaboration. Proven ability to optimize workflow efficiency and maintain safety standards. Recognized for enhancing package processing accuracy and fostering a collaborative work environment, ensuring timely and effective operations in fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Package Handler
Fedex Ground
10.2019 - 04.2022
- Operated package scanning equipment to ensure accurate tracking of shipments.
- Sorted and organized packages by destination for efficient processing.
- Collaborated with team members to maintain safety standards in the workplace.
- Assisted in loading and unloading trucks, optimizing workflow efficiency.
Sales Associate
JCPenney
11.2017 - 07.2019
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained visual merchandising standards, promoting seasonal promotions and new arrivals.
- Collaborated with team members to achieve sales targets and improve store performance.
- Resolved customer inquiries and complaints promptly, improving retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
Cinch
01.2017 - 12.2018
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Maintained detailed knowledge of products, enhancing customer interactions and support.
- Trained new team members on best practices for customer engagement and issue resolution.
- Implemented process improvements that streamlined workflows and reduced response times.
- Monitored team performance metrics, providing feedback to enhance service quality.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Developed training materials that improved staff understanding of product features and services.
- Led initiatives to enhance customer satisfaction through proactive communication strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Cashier
Burger King
03.2014 - 10.2016
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries, enhancing overall satisfaction and service quality.
- Maintained accurate cash drawer balance through diligent record-keeping.
- Trained new team members on operational procedures and customer service standards.
- Collaborated with team to streamline checkout processes, improving transaction times.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Monitored store displays and merchandise presentation to ensure compliance with company standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cook
Skin Hotdogs
04.2013 - 12.2015
- Prepared and executed diverse menu items following standard recipes and presentation guidelines
- Supervised kitchen staff, ensuring compliance with food safety and sanitation regulations
- Streamlined food preparation processes to enhance efficiency and reduce waste
- Trained new cooks on kitchen operations, techniques, and equipment usage
- Collaborated with management to develop seasonal menus based on ingredient availability
- Monitored inventory levels, placing orders to maintain stock of essential supplies
- Implemented quality control measures to ensure consistency in taste and presentation
- Resolved customer complaints regarding food quality or service promptly and effectively
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
Education
High School Diploma -
Westside High School
Anderson, SC05.2017
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Packaging
- Loading and unloading
- Stacking packages
- Truck loading and unloading
- Label reading
Accomplishments
House keeping certification
custodian maintenance certification
Certification
Custodian maintenance
Housekeeping
Timeline
Package Handler
Fedex Ground
10.2019 - 04.2022
Sales Associate
JCPenney
11.2017 - 07.2019
Customer Service Representative
Cinch
01.2017 - 12.2018
Cashier
Burger King
03.2014 - 10.2016
Cook
Skin Hotdogs
04.2013 - 12.2015
High School Diploma -
Westside High School