EBONY JONES
Griffin,Atlanta
Summary
Customer-focused general associate with proven ability to enhance customer experience and support team goals. Proactive problem-solver skilled in interpersonal communication and task completion. Knowledgeable about various brews, consistently delivering outstanding service while remaining composed in high-pressure environments. Motivated to embrace new challenges and quickly master new skills.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Barista
7Brew
Griffin, Georgia
06.2026 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Greeted customers and shared beverage options, tailoring recommendations to individual taste preferences for improved satisfaction.
- Prepared espresso drinks and specialty beverages using 7 Brew recipes and quality standards.
- Welcomed drive-thru guests, delivering friendly service and efficient communication to enhance customer experience.
- Answered customer questions promptly and professionally, ensuring a positive service interaction.
- Assisted team members with handoff of orders and preparation of drinks to improve service efficiency.
- Restocked cups, syrups, milk, and supplies in designated areas to maintain efficient service.
- Maintained cleanliness of counters, equipment, and service areas during shifts to promote hygiene and safety.
- Operated cash registers to process customer payments.
General Associate
Hobby Lobby
Griffin, GA
07.2025 - 09.2025
- Provided exceptional customer service by responding promptly to inquiries and requests.
- Resolved customer complaints efficiently, enhancing overall customer satisfaction.
- Assisted customers with orders and processed transactions while restocking shelves to maintain organized inventory.
- Worked closely with team members to achieve project goals. to complete projects successfully and meet objectives.
Order Filler
The Home Depot
Locust Grove, GA
05.2022 - 07.2025
- Utilized knowledge of warehouse operations procedures to ensure efficient order filling process.
- Retrieved orders from order picker and assembled them according to customer requests.
- Ensured proper labeling, packing, stacking, and wrapping of products prior to dispatch.
- Collaborated with team members to meet specific deadlines and achieve shared objectives.
Order Processing Agent
The Home Depot
Locust Grove, GA
02.2020 - 05.2022
- Demonstrated strong attention to detail by ensuring accuracy in document reviews.
- Identified potential issues and communicated them promptly to supervisors or managers to facilitate timely resolutions.
- Utilized effective communication techniques to enhance interactions with customers and colleagues.
- Managed time effectively by completing assigned tasks ahead of schedule.
Janitorial Services
Delta Global Services/ABM INDUSTRIES
, GA
01.2019 - 08.2020
- Disinfected bathrooms, kitchens, hallways, and other common areas using appropriate methods.
- Performed daily cleaning and maintenance tasks, such as sweeping, mopping, dusting, vacuuming, emptying trash cans and restocking supplies.
- Maintained cleanliness and safety standards across all areas.
- Adhered to health and safety regulations during all job duties.
- Refilled restroom paper products, ensuring user accessibility, soap dispenser, air fresheners and other items in restrooms.
Receptionist
WeDo Projects
College Park, GA
06.2014 - 09.2017
- Greeted visitors warmly, enhancing their overall experience and fostering a welcoming environment.
- Answered the phone professionally in accordance with the organizational protocols.
- Answered calls with proper telephone etiquette, addressing inquiries and transferring to appropriate extensions to streamline communication.
- Maintained accurate records of incoming calls, messages, and visitors, ensuring efficient communication and follow-up.
- Processed cash and credit card transactions accurately at point of sale.
- Assisted with administrative tasks such as filing documents, copying materials.
Education
Diploma - General Studies
BENJAMIN BANNEKER HIGH SCHOOL
Fulton, GA05-2015
Skills
- Beverage preparation techniques
- Point of sale operation
- Order entry management
- Customer service excellence
- Customer interaction skills
- Payment processing methods
- Attention to detail
- Basic mathematics
- Excel proficiency
- Microsoft Office applications
- Data entry skills
- Cross-functional teamwork
- Warehouse operations
- Computer operations proficiency
- Typing skills
- Industry expertise
- Customer care strategies
Certification
- Foundations of Cybersecurity
- Play It Safe: Manage Security Risk
- Connect and Protect: Networks and Network Security
- Technical Support Fundamentals
Timeline
Barista
7Brew
06.2026 - Current
General Associate
Hobby Lobby
07.2025 - 09.2025
Order Filler
The Home Depot
05.2022 - 07.2025
Order Processing Agent
The Home Depot
02.2020 - 05.2022
Janitorial Services
Delta Global Services/ABM INDUSTRIES
01.2019 - 08.2020
Receptionist
WeDo Projects
06.2014 - 09.2017
Diploma - General Studies
BENJAMIN BANNEKER HIGH SCHOOL