Ebony Neloms
Jonesboro
Summary
Accomplished professional with a proven track record at the Clayton County Police Department, enhancing public trust and streamlining administrative processes. Expert in document management and customer service, demonstrated through effective complaint resolution and meticulous record preparation. Achieved significant improvements in operational efficiency and customer satisfaction, showcasing exceptional time management and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Police Service Clerk
Clayton County Police Department
09.2021 - Current
- Maintained and organized service reception area and counters.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Enhanced public trust in law enforcement through effective communication and relationship-building with citizens.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Answered emergency calls for help from citizens and business owners.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Prepared, processed, and transmitted various reports.
- Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
Public Safety Ambassador
Clayton County Police Department
05.2020 - 09.2021
- Takes police incident reports from citizens in person or by telephone.
- Completes incident reports including submission through the Records Management System.
- Prepares correspondence, reads training material, participates in classes, meetings and direct contact with citizens.
- Communicates via telephone and/or two-way radio; provides information and assistance; takes and relays messages; responds to requests for low-risk service or assistance.
- Communicates with supervisor, employees, other departments, law enforcement personnel, fire personnel, and other public safety and service organizations, social service agencies, the public, and other individuals as needed or required by circumstances.
- Maintained accurate records of all incidents and near-misses, providing critical information for ongoing improvement efforts.
Support Representative
Internal Revenue Service, IRS
03.2020 - 08.2021
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
Distribution Clerk
Luxottica
06.2017 - 08.2020
- Received, sorted, and distributed incoming mail and packages.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Collaborated with sales team to forecast product demand, allowing adequate time for procurement and distribution planning.
- Reduced errors in order fulfillment by implementing thorough quality control measures.
- Processed incoming shipments promptly, ensuring accurate stocking and timely availability of products for customers.
Education
Certificate of Technical Studies - Cosmetology
Atlanta Technical College
Atlanta, GA01-2009
Skills
- Complaint handling
- Product and service sales
- Administrative support
- Document management
- Filing systems
- Database entry
- Quality control
- Bookkeeping
- Administrative tasks
- Record preparation
- Customer service
- Time management
Timeline
Police Service Clerk
Clayton County Police Department
09.2021 - Current
Public Safety Ambassador
Clayton County Police Department
05.2020 - 09.2021
Support Representative
Internal Revenue Service, IRS
03.2020 - 08.2021
Distribution Clerk
Luxottica
06.2017 - 08.2020
Certificate of Technical Studies - Cosmetology
Atlanta Technical College
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