Ebony Phillips
Fayetteville
Overview
9
9
years of professional experience
Work History
Administrator
Pathlight Hospice
02.2022 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
ADON
Pruitt Health Hospice
04.2021 - 02.2022
- Established strong partnerships with community resources including hospice providers, home health agencies, and outpatient rehabilitation centers to enhance patient care transitions and discharge planning.
- Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios during all shifts.
- Mentored new nursing staff, fostering professional growth and development while maintaining high standards of patient care.
- Reduced medication errors by conducting thorough medication administration audits and providing feedback to nursing staff.
RN on Call
Heritage Hospice
08.2019 - 06.2021
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
RN Case Manager
Homestead Hospice
09.2016 - 07.2021
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Facilitated multidisciplinary team meetings to discuss patient care, fostering collaborative approach to healthcare.
Education
Associate Degree in Nursing - Nursing
Meridian, MS05-2015
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Decision-making
- Team building and leadership
- Team collaboration
- Staff management
- Budget management
- Operations oversight
Timeline
Administrator
Pathlight Hospice
02.2022 - Current
ADON
Pruitt Health Hospice
04.2021 - 02.2022
RN on Call
Heritage Hospice
08.2019 - 06.2021
RN Case Manager
Homestead Hospice
09.2016 - 07.2021
Associate Degree in Nursing - Nursing
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