Ebony Turnipseed
Buford
Summary
Results-driven Property Manager with 5+ years in multifamily housing operations, specializing in occupancy growth and resident satisfaction. Expertise in lease-up management, financial reporting, team leadership, and vendor management. Committed to enhancing operational efficiency and delivering high-quality customer service.
Overview
7
7
years of professional experience
Work History
Property Manager
Pedcor Management Corp.
12.2023 - Current
- Directed daily operations of a Class A multifamily community while maintaining occupancy rates of 97% and above.
- Led leasing and maintenance teams including recruiting, onboarding, coaching, scheduling, and performance management.
- Managed budgeting, financial reporting, rent collections, and operational accounting functions.
- Resolved escalated resident concerns, enhancing resident satisfaction and community reputation.
- Maintained strategic vendor relationships, ensuring timely property maintenance and luxury presentation standards.
- Implemented retention strategies, achieving renewal rates of nearly 80%.
Assistant Manager (Acting Property Manager)
Cottonwood Residential
06.2021 - 12.2023
- Managed full-cycle property operations, enhancing leasing processes, facilitating move-ins/move-outs, fostering resident relations, and ensuring accurate financial tracking.
- Managed delinquency processes, legal notices, and compliance documentation.
- Assisted with hiring, onboarding, training, and supervision of leasing and maintenance staff.
- Coordinated vendor services and purchase orders, ensuring timely support for community operations.
- Prepared biweekly and monthly operational and financial reports.
Leasing Manager / Acting Property Manager / Entrata Trainer
Greystar Management
08.2019 - 06.2021
- Managed leasing operations and prospect follow-up strategies, achieving occupancy rates consistently above 90%.
- Trained leasing staff on Entrata systems, leasing procedures, and customer service standards.
- Supported operational decision-making during acting manager assignments, ensuring seamless property management.
- Trained leasing staff on Entrata systems and leasing procedures, enhancing customer service standards.
Education
High School Diploma -
Carson High School
Carson City, NVSkills
- Property Management
- Lease-up strategy
- Leasing Operations
- Delinquency & Collections
- Financial reporting
- Affordable Housing Management
- Entrata Software
- Vendor Management
- Team leadership
- Resident Relations
- Conflict Resolution
- Service excellence
- Budget management
- Lease administration
- Vendor coordination
Timeline
Property Manager
Pedcor Management Corp.
12.2023 - Current
Assistant Manager (Acting Property Manager)
Cottonwood Residential
06.2021 - 12.2023
Leasing Manager / Acting Property Manager / Entrata Trainer
Greystar Management
08.2019 - 06.2021
High School Diploma -
Carson High School