April Mowatt
Atlanta
Summary
Experienced with employee relations, recruitment, and policy development. Utilizes strategic planning to enhance organizational effectiveness. Strong understanding of talent management and compliance.
Overview
14
14
years of professional experience
Work History
Investigative Human Resources Manager
State Farm
Dunwoody, GA
09.2020 - 01.2025
- Collaborated with multidisciplinary teams to address complex cases involving trauma and legal challenges.
- Facilitated safety planning and risk assessments for individuals facing threats or ongoing violence.
- Maintained confidentiality protocols while handling sensitive information, upholding ethical standards within the profession at all times.
Account Manager
First Data
Atlanta, GA
04.2016 - 01.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
42A Human Resources Specialist
United States Military
08.2010 - 09.2016
- Evaluated existing HR procedures and implemented improvements for increased efficiency in daily operations.
- Handled sensitive employee relations matters discreetly and professionally, maintaining trust while resolving conflicts effectively.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Collaborated with managers to identify and address employee relations issues.
Education
Data Analytics Certification - Data Analytics
Merit America
Atlanta, GAAssociate of Science - Human Resources Management
Merit America
Atlanta, GA03.2020
Skills
- Executed data-driven decision-making processes to enhance operational efficiency
- Assisted in identifying potential candidates for various roles Supported recruitment teams in screening resumes and conducting initial interviews Contributed to maintaining candidate databases for future hiring needs
- Oversaw talent management strategies to enhance workforce effectiveness
- Streamlined onboarding processes to enhance new employee integration
- Trauma-informed care
- Client advocacy
- Courtroom etiquette
Timeline
Investigative Human Resources Manager
State Farm
09.2020 - 01.2025
Account Manager
First Data
04.2016 - 01.2019
42A Human Resources Specialist
United States Military
08.2010 - 09.2016
Data Analytics Certification - Data Analytics
Merit America
Associate of Science - Human Resources Management
Merit America