Edgar SANTIAGO ALTAMIRANO
Bowdon
Summary
Versatile professional with a strong background at Freeway Insurance, adept in client relations and bilingual communication (Spanish/English). Excelled in policy renewals and client account management, enhancing customer satisfaction through personalized service. Demonstrates professionalism and a commitment to ethics, significantly expanding the client base through effective sales strategies and customer service excellence.
Overview
15
15
years of professional experience
Work History
Insurance Agent
Freeway Insurance
05.2015 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- currently managing carrollton office
Machine Operator
Diamond Crystal Brands
06.2013 - 05.2015
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Packaging Line Operator
Maplehurst Bakeries
05.2012 - 05.2013
- Supported other departments as needed during busy periods, demonstrating strong teamwork skills and versatility within the organization.
- Ensured compliance with company policies and regulatory requirements by following established guidelines at all times during operation.
- Participated in regular team meetings to discuss progress, address concerns, and share best practices for improved performance on the packaging line.
- Completed necessary documentation for each shift, including logs of completed work orders and reports on any issues encountered during operation.
Server
Cracker Barrell Old Country Store
08.2010 - 05.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Carrollton High School
Carrollton, GA05-2010
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Customer follow-up
- Auto insurance
- Policy writing
- Policy renewals
- Client account management
- Bilingual( spanish, english) fluent proficiency
Accomplishments
- Supervised team of 2 staff members.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Interests
- Participating in cultural exchange programs and homestays
- DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- I like looking at the stars and learning about constellations
- Cooking
- Gardening
Timeline
Insurance Agent
Freeway Insurance
05.2015 - Current
Machine Operator
Diamond Crystal Brands
06.2013 - 05.2015
Packaging Line Operator
Maplehurst Bakeries
05.2012 - 05.2013
Server
Cracker Barrell Old Country Store
08.2010 - 05.2012
High School Diploma -
Carrollton High School
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