Edith Hernandez
Gainesville
Summary
Detail-oriented and dependable professional with experience in quality assurance leadership and front desk administration. Skilled in maintaining quality and safety standards, supervising teams, and ensuring compliance with company and regulatory requirements. Experienced in providing excellent customer service, managing front desk operations, and communicating effectively with clients and staff. Known for strong organization, problem-solving, and the ability to work efficiently in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Quality Assurance Lead
Gold Creek LLC
Gainesville, Ga
04.2022 - 02.2026
- Lead and supervise QA technicians to ensure compliance with company and regulatory quality standards.
- Monitor production processes to ensure products meet safety, quality, and specification requirements.
- Conduct routine inspections, audits, and quality checks throughout the production process.
- Investigate quality issues, identify root causes, and implement corrective and preventive actions (CAPA).
- Ensure compliance with industry regulations such as USDA and FDA guidelines.
- Review and maintain quality control documentation, reports, and records.
- Train and mentor QA staff on quality procedures, food safety standards, and company policies.
- Coordinate with production, sanitation, and management teams to resolve quality concerns.
- Verify proper sanitation and food safety practices are followed in all production areas.
- Track and report quality metrics, trends, and non-conformance issues to management.
- Ensure proper implementation of HACCP plans and food safety programs.
- Lead internal and external audits and ensure corrective actions are completed.
Front Desk Receptionist
S & R Motors
Gainesville, GA
02.2020 - 04.2022
- Greet and welcome customers as they enter the dealership in a professional and friendly manner.
- Answer and direct incoming phone calls to the appropriate department (sales, service, finance).
- Schedule appointments for sales representatives and service advisors.
- Maintain the front desk area, ensuring it is organized and presentable for customers.
- Assist customers with general inquiries about vehicles, services, and dealership departments.
- Manage customer check-ins and notify sales staff of arriving clients.
- Handle incoming and outgoing mail, documents, and dealership paperwork.
- Maintain customer records and update information in the dealership database or CRM system.
- Support the sales and service teams with administrative tasks.
- Monitor showroom traffic and keep a log of customer visits.
- Provide excellent customer service to ensure a positive dealership experience.
- Assist with basic office duties such as filing, copying, and data entry.
Education
High School Diploma -
Gainesville High School
Gainesville GaSkills
Great customer service
Team collaboration
Good communication
Problem solving
Decision making
Adaptability in fast-paced environments
Bilingual
Languages
English & Spanish
Native or Bilingual
Timeline
Quality Assurance Lead
Gold Creek LLC
04.2022 - 02.2026
Front Desk Receptionist
S & R Motors
02.2020 - 04.2022
High School Diploma -
Gainesville High School