Thipphaphone Mouangchanh
Norcross
Summary
Detail-oriented legal support professional with a Bachelor of Science in International Business and experience in case management, document control, translation, and project coordination. Managed confidential immigration and pre-litigation files, maintained accurate records, and communicated effectively with clients and stakeholders in English, Lao, and Thai. Skilled in Microsoft Office, Google Workspace, and Adobe Acrobat, delivering timely, client-focused support.
Overview
6
6
years of professional experience
Work History
Legal Assistant / Pre-litigation Legal Assistant
770Goodlaw
Norcross
03.2026 - Current
- Coordinated with clients, insurance adjusters, body shops, rental companies, and tow providers to expedite resolution of property damage claims.
- Maintained organized case files and documented all claim activities, ensuring adherence to deadlines.
- Provided regular status updates to clients throughout the claims process to ensure transparency.
Assistant Manager
Jiang Nan LLC (Michelin Recognized Restaurant)
Duluth
11.2024 - 03.2026
- Directed daily restaurant operations, managing staff scheduling, customer relations, cash handling, and operational workflows in a Michelin-recognized dining environment.
- Trained and supervised employees, ensuring high standards of service, teamwork, and operational efficiency across multiple shifts.
- Maintained accurate records, resolved customer escalations, and collaborated with management to enhance guest satisfaction and drive business performance.
- Collaborated with management to develop and implement strategies that advanced business performance.
Assistant Office Manager
SJ Construction LLC
La Grange
03.2023 - 08.2024
- Coordinated schedules and meetings for project managers and team members.
- Handled incoming inquiries, directing them to appropriate personnel promptly.
- Maintained a calendar of events, meetings, conferences, appointments.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
Translator / Interpreter
Embassy of the Lao People's Democratic Republic
Washington
07.2020 - 09.2020
- Facilitated professional communication between Lao and English speakers in sensitive situations.
- Reviewed and processed official documents to ensure compliance and accuracy in legal immigration forms, enhancing legal integrity.
- Maintained organized documentation and supported daily embassy operations through case management, contributing to operational efficiency.
- Assisted with case-related paperwork to facilitate smoother embassy functions and improve workflow.
Education
Bachelor of Science - International Business
Auburn University
Montgomery, AL12-2023
Skills
Document Management
Case File Organization
Records Management
Client Communication
Scheduling & Calendar Management
Data Entry
Confidential Information Handling
Legal Research
Microsoft Office Suite
Google Workspace
Adobe Acrobat
Project Coordination
Languages
English
Full Professional
LAO
Full Professional
Thai
Professional
Chinese (Mandarin)
Limited
Leadership & Community
The Sathatham Rescue Foundation - Volunteer
Vientiane, Laos 02/2022- Present
- Provided assistance and support to individuals and families experiencing emergencies, financial hardship, or other difficult circumstances.
- Helped coordinate relief efforts, resource distribution, and community outreach programs to serve vulnerable populations.
- Worked closely with volunteers and community organizations to ensure timely support and effective communication.
Laotian American Society - Volunteer
Suwanee, GA 09/2024- Present
- Assisted individuals and families with immigration-related forms, applications, and supporting documentation while maintaining confidentiality and attention to detail.
- Translated and interpreted communications between English- and Lao-speaking clients to facilitate access to immigration and community services.
- Guided clients through document collection, form completion, and administrative processes while providing culturally sensitive support.
Timeline
Legal Assistant / Pre-litigation Legal Assistant
770Goodlaw
03.2026 - Current
Assistant Manager
Jiang Nan LLC (Michelin Recognized Restaurant)
11.2024 - 03.2026
Assistant Office Manager
SJ Construction LLC
03.2023 - 08.2024
Translator / Interpreter
Embassy of the Lao People's Democratic Republic
07.2020 - 09.2020
Bachelor of Science - International Business
Auburn University