Edward Hurtado
Marietta
Summary
To promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging employees and solving difficult conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
6
6
years of professional experience
Work History
Department Supervisor
Home Depot
09.2024 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Sales Associate
Home Depot
12.2021 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Front Desk Receptionist
Holiday Inn Express Hotel
02.2021 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Sales Associate
138 Package
06.2019 - 02.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Stockbridge Highschool
Stockbridge, GASkills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Growth planning
- Employee engagement
- Risk management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Department Supervisor
Home Depot
09.2024 - Current
Sales Associate
Home Depot
12.2021 - 09.2024
Front Desk Receptionist
Holiday Inn Express Hotel
02.2021 - 12.2021
Sales Associate
138 Package
06.2019 - 02.2021
High School Diploma -
Stockbridge Highschool