Edward Stephen
Alpharetta,GA
Summary
Dynamic Delivery Associate with Amazon, skilled in optimizing system performance and providing exceptional technical support. Achieved timely deliveries by efficiently navigating routes, enhancing customer satisfaction through effective communication. Proficient in hardware installation and troubleshooting, ensuring seamless operations and swift resolution of issues. Committed to excellence in service and operational efficiency.
Overview
8
8
years of professional experience
Work History
Delivery Associate
Amazon
01.2020 - Current
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Server
J. Alexander's Restaurant
04.2018 - 01.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Science - Cyber Security
Gwinnett Technical College
Lawrenceville, GA07-2026
Skills
- System performance optimization
- Application installations
- Debugging
- Software updating
- Desktop technical support
- Network troubleshooting
- Hardware installation
- Technical support
Timeline
Delivery Associate
Amazon
01.2020 - Current
Server
J. Alexander's Restaurant
04.2018 - 01.2020
Associate of Science - Cyber Security
Gwinnett Technical College