Edwin Hung
Decatur
Summary
Results-oriented management professional with strong background in overseeing multiple units and driving operational success. Demonstrated ability to lead teams effectively, ensuring high standards and achieving outstanding results. Known for adaptability and collaborative approach, ensuring alignment with evolving business needs, goals and sales.
Overview
10
10
years of professional experience
Work History
Multi Unit General Manager
Arden’s Garden
11.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Streamlined inventory management processes to minimize waste and maintain optimal stock levels at each location.
- Led cross-functional teams in executing strategic initiatives that improved overall organizational efficiency.
- Coordinated marketing efforts across units to drive customer engagement and increase sales revenue.
- Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
- Reduced expenses and increased profits by optimizing resource allocation across multiple units.
- Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
- Mentored new managers to support their professional growth within the company structure.
Art Curator/ Event Manager
Atlanta Art Events
06.2020 - Current
- Implemented innovative exhibition designs that maximized the use of available space without compromising visitor experience or artwork integrity.
- Enhanced visitor experience by curating engaging and thought-provoking exhibitions.
- Achieved greater recognition for lesser-known artists through curated shows highlighting their work alongside established counterparts.
- Managed budgets for exhibitions and projects, ensuring financial efficiency without compromising quality or artistic vision.
- Networked at creative events to identify new talent and artistic works in local areas.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Procured talented individuals, performing artists, and musicians to entertain guests during special events.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
FOH Manager
Bad Daddy’s Burger Bar
04.2018 - 11.2022
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
FOH Manager
Fleming’s Prime Steakhouse and Wine Bar
04.2016 - 04.2018
- Provide100% hospitality with new guests and our Magnum VIP members
- Delegate floor plans in accordance with our Private Dining Director to our associates for private events
- Handle accounting for the restaurant at the end of the night
- Manage and schedule appropriate staffing for private events/banquet-style events
- Maintaining excellent labor management relations throughout the week
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
Banquet Manager
Georgia World Congress Center/Levy Catering
12.2014 - 04.2016
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for 200 plus person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Negotiated contracts with clients, securing profitable deals while meeting customer expectations.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
Education
Bachelor of Arts - Communications
The University of Alabama
Tuscaloosa, AL08.2011
Skills
- Bilingual in English and Spanish
- Event management
- Photoshop
- Microsoft Office
- Marketing
- Sales growth
- Staff development
- Operations management
- Training and mentoring
- Customer service
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Multi Unit General Manager
Arden’s Garden
11.2022 - Current
Art Curator/ Event Manager
Atlanta Art Events
06.2020 - Current
FOH Manager
Bad Daddy’s Burger Bar
04.2018 - 11.2022
FOH Manager
Fleming’s Prime Steakhouse and Wine Bar
04.2016 - 04.2018
Banquet Manager
Georgia World Congress Center/Levy Catering
12.2014 - 04.2016
Bachelor of Arts - Communications
The University of Alabama
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