Edwin Nestor
Lawrenceville
Summary
Dynamic Store Manager with a proven track record at Express Oil Change & Tire Engineers, excelling in team leadership and customer service. Skilled in inventory management and operations oversight, I fostered a motivated workforce, enhancing service quality and driving revenue growth through effective merchandising strategies. Committed to achieving high performance and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Store Manager
Express Oil Change & Tire Engineers
Decatur, GA
02.2022 - Current
- My position was to oversee all store operations, including inventory management, safety procedures, and potentially opening and closing the store.
- I also focused on the service department, ensuring high standards, team motivation, and efficient operations. Key responsibilities include supervising technicians, coaching my technicians to look at the bigger picture instead of looking at the only thing that was asked of them, managing customer interactions, and evaluating performance.
- Having effective communication skills are crucial for interacting with customers, team members. I was responsible for motivating, coaching, and supervising their teams, ensuring efficient workflow and high performance.
Assistant Manager
Express Oil Change & Tire Engineers
Conyers, GA
05.2019 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Hood Technician
Express Oil Change & Tire Engineers
Conyers, GA
01.2018 - 04.2019
- I primarily performed quick and thorough vehicle inspections and lubrication services, ensuring customer satisfaction while maintaining a safe and organized workspace. Key responsibilities include multi-point inspections, fluid level checks, tire pressure assessments, and advising service consultants on additional repairs.
- I ensured customers remain in their vehicles during service, promoting a positive experience.
- My role involved prolonged periods of standing, stooping, and bending, with occasional heavy lifting.
Lead Cook/ Sever
IHOP
Lawrenceville, GA
06.2010 - 01.2019
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Streamlined prep work by organizing kitchen stations effectively and training junior staff on best practices for efficient workflow.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
High School Diploma -
Grayson High School
Grayson, GA05.2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Operations management
- Leadership development
- Supply ordering
- Revenue generation
- Budget administration
- Partnership building
- Budget development
- Risk management
- Delegating work
- Vendor management
- Leading staff meetings
- Inventory oversight
- Verbal and written communication
- Policies and procedures
- Staff supervision
- Staff management
- Sales expertise
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
Timeline
Store Manager
Express Oil Change & Tire Engineers
02.2022 - Current
Assistant Manager
Express Oil Change & Tire Engineers
05.2019 - 02.2022
Hood Technician
Express Oil Change & Tire Engineers
01.2018 - 04.2019
Lead Cook/ Sever
IHOP
06.2010 - 01.2019
High School Diploma -
Grayson High School