Dedicated insurance agent recognized for exceptional customer service and ethical practices. Skilled in analyzing client needs and providing personalized solutions that drive satisfaction and loyalty.
Overview
26
26
years of professional experience
Work History
Insurance Agent
Georgia Farm Bureau
Thomasville, GA
10.2002 - 05.2026
Increased personal book of business from $500,000 to over $2,000,000 and managed over $6,000,000 when Agency Manager from 2017-2025
Maintained Checkbook for collecting premiums and uploading to Main Office and or Brokerage Insurance companies.
In charge of all local advertising and keeping an accurate accounting of bills to be reimbursed thru Co-op.
Developed a Master File to eliminate paper files in the local office enabling better security and accessability to local staff
Developed tailored insurance solutions to meet client needs and enhance satisfaction.
Analyzed client portfolios to identify coverage gaps and recommend appropriate policies.
Educated clients on insurance products, ensuring understanding of benefits and limitations.
Mentored junior agents, fostering knowledge sharing and professional growth within the team.
Built strong relationships with clients through proactive communication and personalized service.
Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Assistant Service Manager
Thomasville Ford
Thomasville, GA
01.2001 - 10.2002
Coordinated service department operations to enhance customer satisfaction and streamline workflows.
Implemented process improvements that reduced service times and increased team productivity.
Managed appointment scheduling and customer follow-ups to ensure timely service delivery.
Mobile Home Sales Manager
Horton Homes
Tallahassee, FL
01.2000 - 01.2001
Developed strategic sales plans to drive revenue growth
Led sales team, mentoring members to achieve individual and collective targets.
Implemented customer relationship management (CRM) systems to encourage followup and completing the sales process.
Prioritized and scheduled deliveries
Provided weekly bills to owner to schedule payments