Eghosa Uwujaren
Fairburn
Summary
Results-oriented IT Technical Support Specialist skilled in remote access support and hardware configuration. Successfully improved help desk response times and user satisfaction through effective troubleshooting and training. Demonstrated capability in resolving escalated inquiries, contributing to enhanced team performance. Strong communicator with a focus on user understanding and system functionality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Dart Container Corporation
Lithonia
02.2024 - Current
- Provided technical support for hardware and software issues across multiple departments.
- Troubleshot network connectivity problems to ensure uninterrupted communication.
- Assisted users with installation and configuration of IT equipment and applications.
- Conducted training sessions on new technologies to enhance employee proficiency.
- Resolved escalated customer inquiries using telephone and remote access tools.
- Deployed new computers by installing operating systems and applications according to company standards.
- Participated in after-hours on-call rotation to address urgent support needs.
- Maintained composure in challenging situations, effectively employing de-escalation techniques.
Help Desk Assistant
Dart Container Corporation
Lithonia
07.2023 - 02.2024
- Monitored adherence to company policies in all support interactions.
- Facilitated password resets and account customization for customers.
- Directed teams in installing data communication equipment and software systems.
- Executed various clerical and administrative tasks associated with on-site support.
- Assessed software and hardware to propose necessary improvements or upgrades.
- Configured equipment for employee use, ensuring correct installation of cables and operating systems.
- Addressed user inquiries to troubleshoot software or hardware problems effectively.
- Managed installation of new software releases and upgrades based on procedural guidelines.
Forklift Operator
Dart Container Corporation
Lithonia
10.2017 - 07.2023
- Executed safe operations of forklifts for material transportation within warehouse.
- Conducted daily inspections to guarantee equipment safety and efficiency.
- Logged forklift maintenance activities, promptly addressing any identified issues.
- Collaborated with supervisors and staff to optimize workflow coordination.
- Secured loaded pallets and skids using lifting devices for safe transport.
Education
Associate of Science - Computer Science
Georgia State University
Atlanta, GA12-2023
Skills
- Network troubleshooting and support
- Software installation and configuration
- Remote access solutions
- Technical documentation and reporting
- Customer service excellence
- LAN/WAN management
- Virtualization technologies expertise
Certification
CompTIA Security+
Timeline
IT Technical Support Specialist
Dart Container Corporation
02.2024 - Current
Help Desk Assistant
Dart Container Corporation
07.2023 - 02.2024
Forklift Operator
Dart Container Corporation
10.2017 - 07.2023
Associate of Science - Computer Science
Georgia State University