Eilish Campbell
Gainesville
Summary
Customer-focused professional with 6+ years of experience in fast-paced service environments, specializing in customer communication, appointment coordination, service explanation, and record management. Proven ability to act as a liaison between customers and technical teams, resolve concerns efficiently, and maintain high customer satisfaction. Seeking to contribute strong service advising and organizational skills in a Service Advisor role.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist / Professional Pet Stylist
PetSmart
Buford
09.2019 - Current
- Serve as primary customer contact, assessing service needs and explaining procedures, timelines, and pricing.
- Manage high-volume appointment scheduling while maintaining accurate service histories and notes.
- Provide service updates, recommend additional services, and ensure transparency throughout the visit.
- Resolve customer concerns professionally and escalate issues when needed to protect satisfaction scores.
- Maintain compliance with safety, cleanliness, and company service standards.
Front Desk & Administrative Assistant
Dentistry at East Piedmont
Marietta
07.2018 - 09.2020
- Acted as liaison between patients, providers, and insurance companies to coordinate care.
- Explained treatment plans, procedures, and costs clearly to patients.
- Processed payments, scheduled appointments, and maintained confidential records with high accuracy.
- Supported daily office workflow in a fast-paced, multi-provider environment.
Client Services / Kennel Assistant
Hamilton Plaza Animal Hospital
Dacula
02.2019 - 09.2019
- Assisted clients with intake and discharge while documenting service details accurately.
- Coordinated daily operations and communicated care updates with staff and clients.
Front Counter Associate
Chick-fil-A
Dacula
08.2017 - 05.2018
- Delivered prompt, friendly service to 50+ customers per shift in a high-volume environment.
- Handled cash and POS transactions accurately and resolved order issues efficiently.
Education
High School Diploma -
Friendship Christian School
Suwanee, GA05.2018
Skills
- Customer Relationship Management
- Service Advising & Estimates
- Appointment Scheduling
- Service & Cost Explanation
- Record Keeping & Documentation
- Problem Resolution
- Upselling Services
- POS & CRM Systems
- Multitasking
- Team Collaboration
Timeline
Customer Service Specialist / Professional Pet Stylist
PetSmart
09.2019 - Current
Client Services / Kennel Assistant
Hamilton Plaza Animal Hospital
02.2019 - 09.2019
Front Desk & Administrative Assistant
Dentistry at East Piedmont
07.2018 - 09.2020
Front Counter Associate
Chick-fil-A
08.2017 - 05.2018
High School Diploma -
Friendship Christian School